Dear Norton. You guys need some improvement. Soon after the merger with Life Lock 360 started behaving more like ransomware than a product that protects you from it. Grandiose risk identified but we can only help you for more money. Act now..ALERT, ALERT, ALERT. Thats better now but you guys do know there is not much need for programs like Norton when Windows defender is so good now.....and free? However, I have always used Norton and am a loyal customer but your VPN just stinks! It cannot be used with torrents??? REALLY!!! Not all torrents are used for copyright infringements. STOP POLICING THE WORLD AND SUPPORT YOUR CUSTOMERS! Nobody wants a slow sports car, salt free chips, or a fake VPN. Please give us a real VPN. A real image backup solution would be nice too. Bring back Norton Ghost.
Santiago Jose Canet Mata:
[...] uninstalled and installed 3 times and it does not connect.
Are you running standalone Norton Secure VPN?
Are you running Norton 360/Security?
07-Mar-2024 | 3:59AM: Santiago Jose Canet Mata commented on Useless VPN
There is no way to connect the vpn, it has been uninstalled and installed 3 times and it does not connect. I have tried to contact the chat and when I get to choose one of ai it does not happen. The same thing happens by phone.
Until two days ago it worked fine. From what I am seeing, Norton's service is terrible. And I am not marrying anyone, I will not have the VPN service, but when my subscription ends I will buy another Antivirus on the market, there are many and they give you better service.
It's not the first antivirus I've had so I'm going to disable automatic renewal so I don't renew more.
Shout out to Norton.
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Hello @Santiago Jose Canet Mata
Welcome to Norton Community
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Run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.
Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
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Santiago Jose Canet Mata:
[...] uninstalled and installed 3 times and it does not connect.
Are you running standalone Norton Secure VPN?
Are you running Norton 360/Security?
fwiw ~ I imagine you've tried:
Windows
Connect to the "Auto-select" region ›
Uninstall and reinstall WAN Miniport drivers ›
Reset network adapter and TCP/IP stack ›
[...]
[...]Need more help?
Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476 14-Feb-2024
fwiw ~ I imagine you've tried: 4, 5, 6 & 7
https://windowsreport.com/norton-vpn-stopped-working/(link is external)
Note: windowsreport.com has ads
Note: windows report article is for standalone Norton Secure VPN.
4, 5, 6 & 7 also applies to Norton 360 Secure VPN
________________________________________________________________________
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Please review: How To - Contact Norton Official Support
No hay manera que conecte la vpn ,la e des-instalado e instalado 3 veces y no conecta.He intentado ponerme en contacto con el chat y al llegar a elije uno de ai no pasa .Por teléfono lo mismo.
Hasta hace dos días funcionaba bien. Por lo que estoy viendo el servicio de norton es pésimo.Y yo no me caso con nadie, no tendré el servicio de vpn,pero cuando termine mi suscripción compro otro Antivirus en el mercado hay muchos y te dan mejor servicio.
No es el primer antivirus que e tenido asi que voy a desactivar la renovación automática para que no renové mas.
Un saludo a Norton.