User is not assigned to any of the computers associated with this account

bikeman01,

 

Thanks for the update.  We will check into this and get back to you later.

 

 

Thanks,

Katie

A full week and no update.................

Hi bickman01,

 

Thanks for the inquiry.   The QA team has been trying to reproduce the issue, but has no luck so far.  They are still working on this.  Could you let us know what version of Norton Family you have on the monitored PC?

 

 

Thanks,

Katie