I have installed norton family on my daughters pc and associated her user with her windows account. btw it is not obvious how to do this and it took me ages to work out that it was done on the pc and not within the web app.
As you can see form the attached screenshot when I login to onlinefamily.norton.com manage activity it says
"xxx is not assigned to any of the computers associated with this account" - they most definitely are!
Really it shouldn't be this difficult to configure a family product!
Please go to Settings -> Profile for the child online and make sure the profile for the child is checked as shown below on my Norton Family profile page, ex child Anna.
Have you tried to uninstall/reinstall Norton Family from the PC? Please try again. If it still doesn't work, please send me a private message if you are interested in having a remote session with me.
I've now reinstalled it for the 3rd time and got it working of sorts in that it says my kids are protected and I can see their web activity...
BUT
the time time settings dont work - I've blocked the entire day yet my kids can still get on the internet via both IE and Chrome
I'm beginning to despair of this product. A family safety product is going to be used by mums and dads who may not be very computer literate so why is there no easy setup wizard during the install?
And how the fk can this thing tell me they are protected when it patently ignores the settings?
Yes i would like a remote session before I uninstall it for good.
ok new day and now NF has decided that my daughter has exceeded her weekly limit and has blocked access.
Only think is in the settings it clearly says 'Total hours per day....' nothing about a weekly limit.
You've go t some serious issues with this program, not least of which your application develpers haven't communicated effectively with the user interface developer - is it a weekly or a daily limit?????
The program blocks the child account when the time is up and they can’t disable the program unless they have the account email and password. When the time is up or during a curfew period, the child would get an extra 60 seconds plus another 60 seconds while displaying a warning message with 60 seconds counting down. After that, the child is logged out of his/her account. The child is allowed to log back to the PC for 60 seconds and receive another warning message with 60 seconds counting down to finish whatever he/she was doing . Later, the behavior is repeated for the 3rd time, so the child gets about extra 6 minutes, then he/she wouldn't be able to log back to the PC without the email address and password of the Norton Online Family account.
You mentioned "...exceeded her weekly limit..." Can you please show me where it indicates the "weekly limit"?
Thanks for the inquiry. The QA team has been trying to reproduce the issue, but has no luck so far. They are still working on this. Could you let us know what version of Norton Family you have on the monitored PC?
Please go to Settings -> Profile for the child online and make sure the profile for the child is checked as shown below on my Norton Family profile page, ex child Anna.
Have you tried to uninstall/reinstall Norton Family from the PC? Please try again. If it still doesn't work, please send me a private message if you are interested in having a remote session with me.
I've now reinstalled it for the 3rd time and got it working of sorts in that it says my kids are protected and I can see their web activity...
BUT
the time time settings dont work - I've blocked the entire day yet my kids can still get on the internet via both IE and Chrome
I'm beginning to despair of this product. A family safety product is going to be used by mums and dads who may not be very computer literate so why is there no easy setup wizard during the install?
And how the fk can this thing tell me they are protected when it patently ignores the settings?
Yes i would like a remote session before I uninstall it for good.
ok new day and now NF has decided that my daughter has exceeded her weekly limit and has blocked access.
Only think is in the settings it clearly says 'Total hours per day....' nothing about a weekly limit.
You've go t some serious issues with this program, not least of which your application develpers haven't communicated effectively with the user interface developer - is it a weekly or a daily limit?????
The program blocks the child account when the time is up and they can’t disable the program unless they have the account email and password. When the time is up or during a curfew period, the child would get an extra 60 seconds plus another 60 seconds while displaying a warning message with 60 seconds counting down. After that, the child is logged out of his/her account. The child is allowed to log back to the PC for 60 seconds and receive another warning message with 60 seconds counting down to finish whatever he/she was doing . Later, the behavior is repeated for the 3rd time, so the child gets about extra 6 minutes, then he/she wouldn't be able to log back to the PC without the email address and password of the Norton Online Family account.
You mentioned "...exceeded her weekly limit..." Can you please show me where it indicates the "weekly limit"?
