Using Online Family with Norton PC Checkup

Archive
1

I recently installed Norton PC Checkup which also included Online Family. While the program seems exactly what I need, I'm frustrated in trying to make it work as advertised.

 

Norton PC Checkup will pop up and run a scan of the system. The only warning message I get is on Family Safety button. When I click on "Show Me How" to resolve the problem, I get the registration form each time. I had already registered and downloaded the SafetyMinder program so it won't let me re-register with the same e-mail and password. If I try to re-register, it indicates it needs to uninstall the SafetyMinder software, but asks for an adult password which does not work (the one I registered with).  If I cancel the registration and log in, it takes me to the Online Family webpage for the youth account that I set up previously. However, when I look into his account, it states that he is not currently assigned to a computer. Click here to download and install the Norton Safety Minder on this computer.  And when I do, I get the uninstall message again and the cycle continues. It also says I have 5 accounts but there should only be one listed. I'm confused!!

 

Is there some way I can uninstall the software program and reinstall it again so that all the settings work properly?  And how can I get the error message (! on the Family Safety button) to go away when I run PC Checkup?

Gary

2

I also would like help with this

3

Hi kthy512,

 

Thanks for the post.  It just shows as a warning message on the result page after you run the PC checkup program, which doesn't prevent you doing what you want to do on the PC, right?

 

Thanks,

Katie

 

4

Yes but it has 7 users listed and there is only one account. What do I need to do?

5

I recently installed Norton PC Checkup which also included Online Family. While the program seems exactly what I need, I'm frustrated in trying to make it work as advertised.

 

Norton PC Checkup will pop up and run a scan of the system. The only warning message I get is on Family Safety button. When I click on "Show Me How" to resolve the problem, I get the registration form each time. I had already registered and downloaded the SafetyMinder program so it won't let me re-register with the same e-mail and password. If I try to re-register, it indicates it needs to uninstall the SafetyMinder software, but asks for an adult password which does not work (the one I registered with).  If I cancel the registration and log in, it takes me to the Online Family webpage for the youth account that I set up previously. However, when I look into his account, it states that he is not currently assigned to a computer. Click here to download and install the Norton Safety Minder on this computer.  And when I do, I get the uninstall message again and the cycle continues. It also says I have 5 accounts but there should only be one listed. I'm confused!!

 

Is there some way I can uninstall the software program and reinstall it again so that all the settings work properly?  And how can I get the error message (! on the Family Safety button) to go away when I run PC Checkup?

Gary

6

kthy512,

 

Could you explain what you meant "it has 7 users listed and there is only one account"?

 

Thanks,

Katie

7

Norton PC Checkup does not recognize that I already have Family safe downloaded. I only have one account  for one computer that everyone uses. 

8

kthy512,

 

Thanks for the update.  I'll pass along the issue to the management team.

 

Thanks,

Katie