Utilities 16 Disk Doctor hangs on reboot Windows 8

Archive
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Utilities 16 suggested a Repair Drive. I selected the system drive (C:), the "Repair Drive" radio button and the checkbox for "Preform on reboot." Upon reboot the "waiting for device ready" and Norton Disk Doctor banner appears momentarily and then Windows 8 displays the message, "Your PC ran into a problem and needs to restart." I have been unable to boot to Windows 8 using any of the troubleshooting options. The computer is a dual-boot system with multiple physical hard drives and partitions and I can boot to Windows 7 on this computer, just not Windows 8 from which I started the drive repair. How do I get past Disk Doctor at boot time?

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Windows 8 was installed on a solid-state drive when I tried using Disk Doctor. Is there a connection as to why I cannot boot now to Windows 8 on that drive? Does anyone have a suggestion as how to boot up to my operating system or reverse my action?

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TK22030 wrote:

Windows 8 was installed on a solid-state drive when I tried using Disk Doctor. Is there a connection as to why I cannot boot now to Windows 8 on that drive? Does anyone have a suggestion as how to boot up to my operating system or reverse my action?

Welcome,

Please do not try to use Disk doctor or disk defrag on an SSD. The possible solution to gaining access is to use your installation CD and do a startup repair.

Keep us posted

4

If you get stuck, I have a suggestion but it involves editing the registry from your other operating system.

I'm a little reluctant to suggest it because I'm not a NU or windows 8 user but it seems to me there is only one logical place the tool could be loading from for a pre-boot "BootExecute".

 

Dave

5

"Please do not try to use Disk doctor or disk defrag on an SSD" - at least V16 now warns users not to do it, unlike earlier versions.  Following another thread on other issues with V16, I'm still waiting to hear back from Kingston, to:

 

  • Understand their position and;
  • If they don't recommend defrag, why not, and;
  • How I can check whether my drive's suffered as a result of several defrags since installation.

 

I'll report back when I get any information.

 

Ian

6

Utilities 16 suggested a Repair Drive. I selected the system drive (C:), the "Repair Drive" radio button and the checkbox for "Preform on reboot." Upon reboot the "waiting for device ready" and Norton Disk Doctor banner appears momentarily and then Windows 8 displays the message, "Your PC ran into a problem and needs to restart." I have been unable to boot to Windows 8 using any of the troubleshooting options. The computer is a dual-boot system with multiple physical hard drives and partitions and I can boot to Windows 7 on this computer, just not Windows 8 from which I started the drive repair. How do I get past Disk Doctor at boot time?