After V25 my win10pro started BSOD all the time, for month I tried to find the cause. Norton doesn’t want to say they have a core issue with this version. I suspect it has to do with the RAM protection or/and windows Kernel. I have another PC with win11pro that started freezing or just won’t turn the screen back on after screen power saving mode. Most of the times it didn’t even give a normal BSOD error. I tried reinstalling, changing settings, nothing helped. After using Nirsoft tools, making sure both computers problems are cause by Norton- I uninstalled from both computers, and not a single problem since!!! The only thing tech support (after getting a live person to talk with) is insisting to let them take over my computers to check…I almost thought they started using scammers for help desk!
It seems that they Norton change direction for the worse, unstable software while trying to scare users of paying for additional software to fix other issues. How about fixing what made Norton great before expanding to other software areas! I really don’t want to move to other security software-but I at this point I don’t have too much choices.
I know I’m not the only one with weird crashes and problems with the new V25 interface and core software… But I couldn’t find a single topic with these core issues combined.
I also have a lot of issues on other win10 PCs with false detection as well as excluding them after detection.
Which problems did you encountered?
@Gal_HanemanN I have tagged this thread and added it to the version 25.xx thread where issues with that version are being discussed and tracked. You can get a better idea of what progress is being made by following that thread. An Admin has also been tagged to send the issue in this thread to the team for action on their part.
SA
I believe I’m seeing the same problem. On my Microsoft Surface Pro 6, all is OK. But on my wife’s HP Prodesk 400 G4, I get a BSOD usually within a few minutes of opening Edge or Chrome browser. I’ve re-installed the machine with a completely clean Windows 11 a few times and all seems to be OK until I re-install Norton.
jeg tror jeg godt jeg ved hvad dit problem er Norton har minimum omkring 14 fejl i 25.6 som det er nu det er nok det der er dit problem før det er løst er det ikke væk men de ved det godt og arbejder på dem de er alle meldt 3 af dem er
store det er vpn fejlen den kan påvirke live update så det ikke virker plus det logger automatisk på safecam er defekt og det er autostart også det er de 3 største fejl de har men de har mange andre forvent alt bliver løst før 25.7 kommer den kommer nok godt forsinket jeg ved at alt bliver sendt ud i hotfix når det er rettet det er klassificeret som L3 til senior teamet det højest fejl level de har
@Gal_HanemanN @Simon_Gresswell What is the current version and build of your Norton installs?
SA
25.5.10141 (build 25.5.10141.938)
Thank you. Is there a screenshot of the BSOD and the error code that is presented? I would like to research that info for a possible cause for you. What information is present in the system event viewer that may also help? Thanks in advance.
SA