VAT included on invoices that should be Reverse Charge

Norton Security | Norton Internet Security
1

My subscription is coming up for auto renewal and it looks like I am going to have the same problem as last year. As a VAT registered company I should be able to enter our Reg number and because the Norton invoice is issued from Rep of Ireland the VAT should not be included as the EU Reverse Charges regulations apply.

These regulations for digital sales have been in force for several years now but when I spoke to somebody in Customer Support they seemed totally unaware, and I can't find a field in settings to add VAT Reg number. Has anyone found a way of correcting this?

2

Hello

May I suggest that you disable Automatic Renewal. Then you can purchase your Norton product after checking around for the best price as long as it's a legal seller of Norton products. You will most likely find the product at a lower price than what Norton charges.

Customer Support is the only way of discussing or correcting ant billing issues. If you don't like the response from one Support person,say thank you and hang up.. Wait 10 minutes and mostly you will get a different Agent.

www.norton.com/contactcs 

Have a Good Night and

Thanks.