My subscription is coming up for auto renewal and it looks like I am going to have the same problem as last year. As a VAT registered company I should be able to enter our Reg number and because the Norton invoice is issued from Rep of Ireland the VAT should not be included as the EU Reverse Charges regulations apply.
These regulations for digital sales have been in force for several years now but when I spoke to somebody in Customer Support they seemed totally unaware, and I can't find a field in settings to add VAT Reg number. Has anyone found a way of correcting this?