Verification not working for site owner - Norton Safe Web

Norton Security | Norton Internet Security
1

We already have a 100% rating here:

 

But we would like to register the site to our account, so we started site verification here:

 

http://safeweb.norton.com/site_dispute

 

We have uploaded the verification file to the root of our website:

 

http://www.magictoolbox.com/nortonsw_722a3200-910a-0.html

 

We then click "verify my site ownership" and see this message:

 

"Before we verify your ownership, you need to get auth file and put it in the root folder of your website. Click "ok" when you've completed this step."

 

We click OK and we get this error:

 

"Web site ownership verification failed. Copy the auth file to the root directory of your Web site or copy the meta_tag into your Web site`s home page."

 

Why is verification failing?

 

Thanks,

 

Magic Toolbox

www.magictoolbox.com

2

Hello MagicToolbox and welcome!

 

I am glad to see your site has already been rated Safe.

 

Now for the ownership verification. Your HTML file appears to be properly formatted.

 

I will notify the Safe Web team of your issue. Please allow them a day or two to respond back to you in this thread.

 

In the mean time, could you double check that the URL you submitted to Safe Web exactly matches your website address, letter for letter?

 

To be notified by email when a reply is posted, go to My Settings > Preferences and check the box for: "Automatically Subscribe Me to Topics I Participate In".

3

Hi

We have manually verified ownership of your website 'magictoolbox.com'

Cops

4

Thanks for the fast response and for fixing this.

 

To confirm, the URL exactly matched the file provided character for character.