Hi support,
Previously norton 360 for windows did not complain about my digital signature until recent update. (Feb 2024)
Please advice, there is no topic regarding digital signature.
Regards
Samuel Toh
Thanks. So far looking OK for me, but not long updated. I do not think I should click solved as I was not the person who originally raised the problem.
Hi All,
We have addressed this issue in the latest Norton release. I would suggest running the live update on your Norton client to ensure that you have the latest version installed, which is Version 22.24.2.6. After upgrading to the latest version, the detection issue should be resolved automatically.
Hi, thanks, I have uploaded screenshots of the Norton message and the file properties to show the certificate.
Regards,
Jonathan
Hi @Ace User,
We are investigating the issue and will get back as soon as we have some updates.
Hi @PearTechnology,
Could you please provide the screenshot of the Norton detection and the digital certificate? Additionally, if possible, could you share the download link for the application so that we can reproduce the issue? Feel free to send the download link via DM if you prefer.
PearTechnology:I have started getting the same type of invalid signature message, although my application is being signed by a different service provider.
I am also a developer and the product is still evolving quite rapidly so is often changed / re-released.
Hello @PearTechnology
Welcome to Norton Community
Thanks for your feedback.
We'll try to call attention, again.
I have started getting the same type of invalid signature message, although my application is being signed by a different service provider.
I am also a developer and the product is still evolving quite rapidly so is often changed / re-released.
Regards,
Jonathan
I think this problem only applies to new installation or update of the any software.
It just a matter of time before more developer complaint about this problem.
Ace User:Previously Norton 360 for windows did not complain about my digital signature until recent update. (Feb 2024)
may be related:
https://community.norton.com/en/forums/false-positive-alert-invalid-digital-signature
Ace User:1) The project has been deployed to many users. There will be new update of my software along the way.
2) The reason I purchase digital certificate is to avoid all the problems that common users are facing when they are using any antivirus software.
3) I do not have problem with Mcafee Antivirus.
4) BTW, I only hope the next update will solve this issue.
1) Oh Okay
2) Yes, Thanks
3) I can try to raise attention with Norton. I imagine...Norton will need a sample file.
4) Okay Thanks
The project has been deployed to many users. There will be new update of my software along the way.
The reason I purchase digital certificate is to avoid all the problems that common users are facing when they are using any antivirus software.
I do not have problem with Mcafee Antivirus.
BTW, I only hope the next update will solve this issue.
Ace User:
Norton will flag the exe as a threat because it cannot read the digital certificate.
My software is still in development, so I cannot report this as a false positive threat.
Is file free n' publicly available?
Care to share file with me (Norton user) via DM? (click bjm_)
Maybe, I can reproduce...my side.
Maybe, I can submit/report false positive.
Ace User:My software is still in development, so I cannot report this as a false positive threat.
Sorry, took me awhile to realize you're a developer.
boiler plate:
Sorry, I don't know if "Items to Exclude from" x2 -> Configure... will help your scenario.
As a developer, you need to create a master folder for all your projects. Then exclude that folder and all sub folders from Both items in the image below.
https://community.norton.com/en/comment/8534079#comment-8534079
My software is still in development, so I cannot report this as a false positive threat.
Ace User:You almost hit the spot where you says 4D.exe do not have a valid digital signature.
All the screens shot I showed to you because I have an exe file with a valid digital signature.
Before that, Norton did not complain about my exe file.
I think because it can read my exe file with a valid digital signature.
your exe file?
you're a developer?
You almost hit the spot where you say 4D.exe do not have a valid digital signature.
All the screens shot I showed to you because I have an exe file with a valid digital signature.
Before that, Notron did not complain about my exe file.
I think because it can read my exe file with a valid digital signature.
My software is still in development, so I cannot report this as a false positive threat.
Message: "Suspicious network activity has been detected"
This message appears when any file without a valid digital signature tries to access the Internet from your computer. A valid digital signature is an authentication method by which the authenticity of a file is validated. This alert is triggered based on the Norton Insight rating of the file. To know more, read about Norton Insight.
https://support.norton.com/sp/en/uk/home/current/solutions/v119031243
View or change the Norton trust level of files that you use
https://support.norton.com/sp/en/uk/home/current/solutions/v25422311
Ace User:Norton will flag the exe as a threat because it cannot read the digital certificate.
What exe?
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Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382
Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN
Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN
Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.
For second opinion choose File &/or Search hash at VirusTotal
Previously, it does not show any threat detected.
This is the first time I saw this invalid digital signature.
Norton will flag the exe as a threat because it cannot read the digital certificate.
I do not have other choices and I can only click on allow access.
I do not have problem with Mcafee Antivirus.