I upgraded to Version 5.0 and noticed my computers are taking longer to connect to the internet on start up. The start up time is the same - but the time to connect to the internet has slowed considerably. It's so bad on one computer I am looking at a fully loaded side bar before I can successfully connect to the internet (and we all know side bars are resource hogs.) This is happening on every computer. I have 2 different connections so it's not the router as this happens for both connections - or both routers. Some computers I upgraded to 5.0 and one I did a clean install on (I formatted the drive first so 5.0 was not an upgrade.) I have disabled the boot time protection and the start up is the same - but now I can finally get my connection to the internet faster - like it was on version 4.0. I just thought I would share this as I have never noticed any "Performance" issues running Norton 360 and have been running 360 on my machines for years now...
How did you install your upgrade? Some users have reported that if they didn't at least do a control panel uninstall of the previous version the new version has issues. If there are no other Norton products on the computers the quickest way to resolve it might be to run the Norton Remove and Reinstall Tool to see if this improves performance. You can find it here:
The computer with the biggest impact I had just done a clean install of the OS. So Norton 5.0 came in as the first and only AV on the system. Since I have disabled the boot time protection I can now connect to the internet as fast as I used to when that system had 4.0 installed (before the clean install.) This problem is occurring on computers that were upgrading to 5.0 or when 5.0 is the first and only AV to be installed. (I also bought another computer and 5.0 was the only AV to be installed and that one was also slow to connect.)
I have been a Norton 360 since it's inception and have never had any performance issues until now. I have disabled the boot time protection from every computer and they are all connecting faster like they used to. Once again, it's not the boot time that is a problem - it's just how fast you can connect to the internet off start up. I hope Norton looks into this...
I appreciate your problem. Can you supply some additional details on hardware and software so that a test system can be configured and the problem duplicated? What is the operating system, please include service pack number and if it is current? Are these systems conecting directly via a modem to the Internet or is there a router in the mix? Did any of the boxes come with a preinstalled security program? If so was it removed prior to installing 360? Please include the state of windows defender and microsoft security essentials when you reply.
Here is a bit of info on the three I have installed 5.0 on:
Dell Inspiron N5040 64 bit Windows 7 Home Premium. It came with a ton of stuff I didn’t want loaded from Dell - so I waited until I physically received the computer from Dell so I could get the Service Tag off the bottom of the computer – I didn’t even turn it on. When I had the Service Tag I contacted Dell and requested the OS on disc. It arrived 2 days later and I did a clean install of the OS after formatting the disk. So Norton came in clean. Windows Defender as well as the Windows Firewall are turned off. I don’t use Microsoft Security Essentials. It has SP1 and is current as I am a big fan of Microsoft’s monthly Patch Tuesday.
Alienware 17xR2 64 bit Windows 7 Ultimate. This was running Norton 360 4.0 with no slow start up internet connection trouble (I asked Dell to send me this computer free of security software as well as junk I didn’t want - so I could use Norton and they honored the request – they will do that for Alienware, but not for Inspiron.) I did a clean install on this OS recently (after formatting the disk) and installed 360 5.0 (I did not upgrade – I installed 5.0.) It has SP1 and all updates. Windows Firewall and Windows Defender are turned off. I don’t use Microsoft Security Essentials.
Dell XPS M1530 32 bit Windows Home Premium. This was running Norton 360 4.0 with no slow start up internet connection trouble as well… I upgraded this to 5.0 and it also slowed my connection to the internet upon start up. SP1 and fully patched. Windows Firewall and Windows Defender disabled and no Microsoft Security Essentials.
All three also have Microsoft Office Professional Plus 2010 fully patched and run IE9 (just wanted to mention what they have in common.) All three connect using a router(s). The same problem (slow to connect to the internet via start up) occurs on both routers – ruling out simply buying a new router to get rid of this issue. One connection is Time Warner (broadband via LinkSys) and the other Sprint 3G via Cradlepoint.
I haven’t upgraded any of the other computers to 5.0 in the home yet. Maybe I will over the weekend to see how they do…
Thanks for the information. My favorite 'badguys' have been eliminated. Now I'll have to look elsewhere. You might try using msconfig > startup and do some selective startup eliminations to see if it is just boot time protection that is causing the slowdown. There are 35 items listed in mine, and some of them are turned off.
Thanks for the suggestion regarding the start up menu which is always a good place to look. I am real serious about my start up menu - I only allow a handful of programs to run - and that's an ongoing fight as programs constantly "insert" themselves without asking (so rude.) I keep my computers lean mean fighting machines! I believe Norton will hear about this and fix it since (for me anyway) it was quite an obvious slow down.
Thanks for the suggestion regarding the start up menu which is always a good place to look. I am real serious about my start up menu - I only allow a handful of programs to run - and that's an ongoing fight as programs constantly "insert" themselves without asking (so rude.) I keep my computers lean mean fighting machines! I believe Norton will hear about this and fix it since (for me anyway) it was quite an obvious slow down.
Once again, thanks for your input!
Sandy
Hi Sandy,
You're much better at keeping your machines clean. Mine tend to collect bits and pieces over time until I realize that I can walk next door faster than I can transfer a file there.
I'm sure that the team is reading these messages and I'm also sure that they are working on the 'problem'. The only word of caution I'd have for you is that this version of 360 is getting a bit long in the tooth and it may be the next version before we see a real improvement. Keep the faith things will change. They always do - one way or another.
I'm not sure your problem is solved nor am I sure it can be with this version. You'll have to make the call about marking this thread/problem solved.
Don't be a stranger and do put your thoughts on improving 360 into the product improvement forum.
That first line is riotous! Yes, they do collect bits and pieces for sure - mine do as well which is why I did a clean install recenlty. It just happens - even when you are vigilant. I will not check this thread as solved because disabling a feature to get the result I want - when I usually have that feature enabled... is not my idea of success. Thanks for your insight and I will check out the product improvement forum.
I had to turn Boot Time Protection back on because with it disabled every time the computer came out of sleep Outlook 2010 became non-responsive - I would have to use the task manager and close Outlook because it would just hang. When I turned Boot Time Protection back on - Outlook is okay after sleep. Further weirdness - after turning Boot Time Protection back on... I am now connecting to the internet off start up faster again - it's basically the same as it used to be now. So if this happens to anybody, maybe disable Boot Time Protection for awhile and then try turning it back on. Norton does need to figure out why disabling it would take out Outlook though - that isn't good.
After messing around with this for a while on multiple computers - I ended up disabling boot time protection. I hope Norton looks into this because I have never had to do that before on any version of 360.
Now I'll have to look elsewhere. You might try using msconfig > startup and do some selective startup eliminations to see if it is just boot time protection that is causing the slowdown. There are 35 items listed in mine, and some of them are turned off.