Two Trojan generation 2 viruses are stuck on my computer and Norton can not remove them. It appears that they can not be quarantined either. They pop up when I go to click in a search field or even with this forum, when I clicked on the box to create this message.
What do I do to get rid of this virus or malware? Any suggested free solutions?
I hope this helps. Norton was not able to totally take care of the malware issue. It only identified two infections. What happened was It eventually published an alert saying it was partially taken care of. I did install the free version of Malwarebytes. Malwarebytes identified thirteen different Trojan infections and quarantined them. I will be using Malwarebytes as a companion with Norton. I think I am ok for now.
How to post an image in the forums.
Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.