Vpn is not on

[Muralidharan_G]

I unable to turn on vpn in mac air m5

[SoulAsylum]

@shellcoder

[bjm]

@Muralidharan_G

I unable to turn on vpn in mac air m5

Hello @Muralidharan_G

• Are you using Norton 360 (the full suite), or the standalone Norton Secure VPN app?
• Care to share your geo-location/country?

In practice, even if your subscription plan lists VPN as an entitlement, the feature can be blocked or non-functional in countries with strict VPN regulations.
Norton states that VPN availability is subject to restrictions in certain countries and advises users to check local laws.

Most Likely Causes for Norton VPN not turning on (macOS MacBook Air M-series)

• Missing or insufficient macOS permissions — The VPN requires explicit approval for Full Disk Access, Network, and VPN configuration in System Settings.
• Outdated Norton app or macOS version — Older builds often have compatibility issues with Apple Silicon.
• Subscription or account problem — VPN access can be blocked if the subscription isn’t fully active or synced.
• Corrupted VPN component or installation — The VPN service itself may need repair or a fresh install.
• macOS network/VPN configuration glitch — Common on M-series Macs after updates or restarts.

Start with permissions and a restart of the Mac — these resolve the majority of cases. Let me know the exact error message (if any) if these don’t help.

Common fixes for Norton VPN not turning on (macOS)

1. Grant necessary permissions
   Go to System Settings > Privacy & Security and ensure Norton has Full Disk Access, Network, and VPN Configuration permissions enabled. Restart the Mac after changing these.
2. Restart the app and service

• Quit Norton completely from the menu bar.
• Restart your Mac.
• Open Norton 360 and try enabling the VPN again.

3. Check for updates
   Update Norton 360 inside the app, and also run System Settings > General > Software Update for any macOS patches.
4. Reinstall the VPN component
   In Norton settings, look for a VPN repair or reinstall option. If unavailable, uninstall and reinstall Norton 360.
5. Account check
   Confirm your Norton subscription is active and includes VPN.

How to Check Norton Permissions on macOS

Follow these steps exactly:

1. Click the Apple menu () in the top-left corner.
2. Select System Settings.
3. In the sidebar, scroll down and click Privacy & Security.
4. Look for these sections and click each one:

• Full Disk Access — Make sure Norton and Norton Secure VPN are toggled on.
• Network — Ensure Norton has permission.
• VPN & Device Management — Check that the Norton VPN profile is listed and enabled.

5. If any Norton entries are off, toggle them on and enter your Mac password when prompted.
6. Restart your Mac after making changes.

[shellcoder]

It would have been better if you had mentioned what errors are you seeing. I am not facing that issue. Bjm has posted all the necessary steps needed to resolve that issue.

[bjm]

Hello @Muralidharan_G
Care to share your progress?
Thanks