First, thank you for trying to help. Unfortunately, that's not a resolution at all
I was not suggesting this was a fix. It is just a diagnostic step to see if everyone is seeing the same thing. If all users here can verify the same observation, it can help Norton figure out what is wrong.
@Peter, in response to: "As a diagnostic test. When using the VPN and you see this internet drop, have you tried waiting a few minutes to see if the connection comes back? I don't use the VPN much, but i did recently have it on for an extended length of time, and I saw the same loss of connection. I tried a couple of things to check what was happening, and after about a minute or so, the connection came back on its own. I did not cycle the VPN feature during this."
First, thank you for trying to help. Unfortunately, that's not a resolution at all. First of all it shouldn't be disconnecting us from connectivity in the first place, and second, on the rare occasion (since most of us stopped being able to connect at all with the Secure VPN turned on) we do have connectivity and it then it "sometimes" comes back after an "any guess at this point amount of time," the bottom line is that we're losing connectivity at all. Losing connectivity in the middle of a banking transaction, payment transaction, checking out of a cart for a purchase somewhere, in the midst of sending an email, playing a game or anything else the paid users are doing is a problem in and of itself. Once you lose connection whatever you were in the midst of, should you actually be fortunate enough to have any connection at all since early March 2022 when it's turned on, doesn't bring you back to where you were before it disconnected you, you lose what you were in the middle of doing. I do so very much appreciate you offering some help and sharing your experience, but the genuine truth of the matter is... Norton has a huge issue going on with Norton 360 Secure VPN right now - which began toward the end of Feb 2022 and far more at the start of March 2022, it's all over the Norton and non-Norton forums and the Net itself, as well as a few other consistent issues others are having across the board outside of the huge one we all, or most of us are having right now, and Norton needs to own it, acknowledge it and fix it. I pay for my subscription (as near all of us do), and my subscription comes with Secure VPN, which worked 100% perfectly and without a flaw since the first roll-out of it - that was until early March 2022, when I and countless other customers began having serious issues. Norton needs to fix this. Me, a paying customer, and every other paying customer, shouldn't have to pay for Norton 360 which comes with a Secure VPN, and then go and pay for another VPN service because Norton's has stopped working properly or at all. Norton's yet to acknowledge or own this - and I've even had a Norton Tech remoted into my laptop a week or so ago doing all sorts of things to try and fix it, mostly what many online users are suggesting to other online users (which in my opinion should never be done - most people aren't tech savvy to that degree and having them do anything in the run command on their own, in the powershell, command prompt or any other settings, disabling, enabling, deleting, removing, reinstalling, etc., could cause mega issues to their computers). And, while he thought he fixed it, because we couldn't recreate the issue for a couple of minutes before he ended the session, within minutes the issue came back. This is a known issue that countless Norton customers are having and merely waiting for the connection to come back, if again... you're lucky enough to even get a connection with it turned on, simply isn't a resolution, it's not only frustrating and time consuming, but you literally do lose whatever you were in the middle of doing.
Again though, and I do mean this with deep sincerity, I do very much appreciate you trying to share your experience and possible fix - I always appreciate anyone trying to help. Unfortunately, customers are literally at the mercy of Norton's programmers and they need to get it into their hands and do something about it. It's impacting, from what I can see for the past many, many, many hours now, nearly all of their Norton 360 customers.
I began having this same exact problem on my windows 10 laptop about a week 1/2 ago. It was working perfect for the past few years and then boom, a week or so ago every single time I turn it on, I have absolutely no connection to the Internet on multiple browsers (I tried multiple browsers). Sometimes, rarely, but sometimes, I do have connection for a minute or 2, but then it cuts it off again. If I shut the secure VPN, I have immediate connection. Last week I had Norton tech support remote into my laptop, he watched me recreate the issue, which of course cut him off, because I lose connection to the Internet, but he was expecting that - I warned him, and then he spent about 15 minutes - 1/2 hour doing a bunch of updates, deletes, reinstalls, etc., and then once we tried it, it worked fine, and I tried various different sites, multiple browsers, multiple sites, etc. But, I knew that on the rare occasion that it does work, it then stops, so I wasn't feeling all that confident. Within minutes of leaving the remote session, the issue started again. My ISP tech support laughed at the thought of it being on their end, since I have immediate connection (and super fast) without Norton Secure VPN turned on, and my ISP allows 3rd party VPN services, including Norton, nothing changed on their end. It's 100% a Norton issue. I was thinking it might be a Windows 10 issue, since I recently had an update - update 2 billion lol, but since there are Mac users experiencing the same issue, then there's no denying that it's a Norton issue.
I'm not happy. I don't like being followed around the Net, I don't like my ISP or DNS showing up on game sites, which they do, so that means they're showing on financial sites and other sites I go to, and I need the Secure VPN service. Additionally, in closing, I pay for a yearly subscription to Norton 360, this is a part of the plan I pay for, which means that something I'm paying for isn't working... and Norton isn't acknowledging this issue at all, and what you don't acknowledge, you don't fix.
Thank you so much for opening this thread, I thought I was losing my mind, I couldn't find anyone else having the issue in the current time, only much older threads. I'm not at all happy that others are experiencing this as well, but I am happy that it's not just me... because now I know it's not my laptop and nothing to do with me on my end. Here's hoping that Norton acknowledges and fixes this sometime soon. My renewal is in a few months and if they don't fix it, while I do love Norton over nearly all others, I won't be renewing if this part of my purchase isn't working anymore, which currently it is not - I have to go online with it shut all day, every day, or I can't get online at all... or I can for a second and then BOOM lost connection until I shut it.
Norton Tech Support - we're calling for you, and whatever you think might fix it (as the tech did when remoted into my laptop) is not the fix, there's a bug in the programming that needs to be fixed.
I would like to also add my complaint about this. Doing it very bad on March 14, 2022 from my usual U.S. VPN location.
Also, I am on Windows 7 Home Premium fully updated. Also previously noticed days when the VPN had shut off while I was away from the computer for three hours or so. (I left the house with the computer offline)..
Thanks
As a diagnostic test. When using the VPN and you see this internet drop, have you tried waiting a few minutes to see if the connection comes back? I don't use the VPN much, but i did recently have it on for an extended length of time, and I saw the same loss of connection. I tried a couple of things to check what was happening, and after about a minute or so, the connection came back on its own. I did not cycle the VPN feature during this.
I too am having this issue. Norton Secure VPN is not usable, my wifi is dropped within about 10 minutes. This is two different laptops running Windows 10. I have rebooted my router. Perhaps there is a problem with the US region?
I have the same issue !
No practical action taken by Norton.
@peterweb The problem is the internet doesn't work at all and it often happens almost every day. I have been experiencing this issue on macOS for so many months and they have still not fixed this bug, looks like Windows users are facing the same issue too. I have created a thread here: https://community.norton.com/en/forums/often-when-vpn-connected-theres-no-internet-connection-all-0 Please inform those Norton moderators who just don't watch the forums for complaints at all
Thanks
Individual sites not working is different from a 'no internet' issue. Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections.
The same issue is happening on macOS version too. It often happens and I have to disconnect VPN and reconnect again to make it work. Tired of doing that a few time almost every day.
I have a similar issue.
Browser cannot access some microsoft URLS with VPN on. Haven't tried everything ABC news site works though.
I'm Guessing that this VPN may be used by some for spam and as a result has been blacklisted by some sites?
i have the same crap. support said to change regions. that doesn t work either. norton fix the issue