I routinely have a good WiFi connection but get the "no internet" message. I turn off my VPN and I immediately have internet access.
Same problem with Windows 10, Windows 7 and Android tablet. Seems to have really worsened in the last 45 days. Have to turn off VPN, then turn back on. Two or three times a day. This defeats the purpose of a VPN. Norton probably had a background update that contains a glitch. There are plenty of other VPN services if Norton does not address the problem.
yes , still having problem . Like you, different days... different severity
March 25, 2022.
Is anyone else still having this problem with the VPN dropping off?
I have had days when it will only happen once or twice, but days like yesterday, March 24, it happened maybe five times throughout the day.
It is miserable. What happens to these forum threads when no one is posting any more? There seems to be no news from norton about whether they are still working on it or not.
Thanks...
gary bjorklund:I didn't have a problem with the VPN until I turned off "auto renewal" and told them I will be letting my subscription run out. As soon as I did that I started having problems connecting with the internet with the VPN on.
This is purely coincidence. Users seeing this issue have made no changes to their account or auto renewal and are still seeing this connection loss issue.
Unfortunately the same problem here in recent weeks. Nothing connects, and need to disconnect and reconnect to the VPN, which is certainly not ideal for an VPN.
I didn't have a problem with the VPN until I turned off "auto renewal" and told them I will be letting my subscription run out. As soon as I did that I started having problems connecting with the internet with the VPN on.
Yesterday, (March 18, 2022), I had one whole day of good normal connection with the VPN.
You know how your brain says "that's it, they fixed it" ??
Not today, (March 19) My browsers couldn't even connect with my home page. This is with with the VPN showing as being on.
Turning it off, then on, fixed it, probably temporarily. Goodbye for now.
I would recommend going to a different provider. I am. I have had nothing but trouble with this VPN lately, have spent hours on the phone with techs who have taken over my computer and made it worse. I had supervisors tell me the situation has been escalated and the escalation department will call me back and they do not. I have had support personnel not understand what I want or what I am saying, or they just do not want to listen to the problem.
Do not get me wrong, Norton was a good company. I have been with them for nearly 20 years, but to have a good company you need to have a product your customer base can trust. With that customer base you build loyalty to the product and company. They had both my loyalty and trust up to this point, but have totally lost it completely with this incident. The VPN is supposed to work in conjunction with the other products Norton provides. If Norton and its employees can not fix this problem it shows me the company can not be trusted to make sure the other products work...I recommend finding another company
@shellcoder - have you noticed that Gayathri hasn't responded to either one of us? *Big surprise... not*
@gbayus I absolutely agree; though it isn't just in the case of Norton. Every since all "software" products moved to online controlled, rather than us having our product in our own hands as we always did, not all that long ago, nearly every forum, for nearly every product is the same way. There's Administrators or Admins, or Fighters, all doing the same thing with different names who are merely monitoring the Forums, though they are "supposed to be" reporting multiple user issues to Norton and/or the other companies. Unfortunately, in the manner they get reported, they rarely to never reach the department that needs to know and/or the only department that can actually acknowledge, own, repair and update their customers of the new patch to fix the issue. So yes, I agree with you wholeheartedly. I can't even begin to tell you how uncomfortable I've been for the past over a week now, being on any website, or even having any of my browsers open, without a Secure VPN running - I feel naked and vulnerable and I am not happy.
And, the dangers of listening to some of the (not necessarily in this case alone, and not necessarily with Norton alone) other users/customers with regard to technical steps to take to resolve issues are very, very dangerous for the every day user to do. You don't know who's giving you the information, you don't know what it will do or not do to your device, and if even if they're steps are good steps, without some form of true technical knowledge to a greater degree than average users have, the mistakes, errors and/or inability to follow the full instructions that can take place are pretty severe. So we're not actually having to be "technical support," perse - we're just not getting any! And, this is far larger than "technical support." This issue and a few others, this being the wider spread mega issue, needs to be in Programmers hands - the people that actually code, because only they can see, have the ability to read the code and see, what's been done, changed or damaged, and the only ones who have the knowledge to fix the coding. Tech Support, including supervisors, try their hardest to fix this and other issues, but only to the best of their knowledge - they aren't programmers, they don't know how to read full code of these programs, nor do they have the ability and/or "rights" to change coding and send out a major update patch to the entire customer base. I'm pretty annoyed by this already.
Opening my email to find over 20 emails regarding responses in the forum after spending an entire morning, day and night the first day in the forum, collecting data, compiling information, really digging deep and connecting the dots, wiped me out. Having to open email and find 20+ emails a day are now exhausting me. Yet, I don't want to unsubscribe to the threads yet, in case there's an actual "Norton Professional Employee" response acknowledging and owning this issue by Norton, explaining what caused it and giving us an EtA on the patch/fix update. It's a damned if I do and damned if I don't situation. I'm unprotected online (TYVM Norton), and now I'm spending far too many hours and getting slammed with emails from the forum, simply because I'm sitting on sheer hope (empty air) that a genuine Norton employee with knowledge of this issue will respond? I'm not a happy camper and I'm beyond exhausted by this and not getting things done that I need to get done in my life. This is ridiculous and a viscous circle. I've said it before in many threads and I'll say it again - my yearly renewal is up in a few months and if this hasn't been resolved by then, I am not renewing. That in itself is sad, because aside from this ginormous issue, I happen to think that Norton is the best out there for other protection(s). Doesn't cause your device to be sluggish, offers other services, works seamlessly, I've always loved Norton as far as antivirus software, but I'm going to have to bite the bullet and get one that either doesn't work as well or is too heavy a hog (too many components and causing my laptop to be super sluggish), because there's no way at all that I'm going to pay for this service which is supposed to provide a secure vpn, and then have pay for another vpn service, because Norton isn't acknowledging the issues with theirs, therefore not repairing it.
Funny, we all hit the forum in countless threads, and not just within the Norton community, it's in threads outside the Norton Community as well - TONS, within a matter of days from each other, all at the same time, all noticing the enormous issue going on, yet Norton doesn't know? I might have been at night, but not last night if you know what I mean.
Growing ever so grumpy since I began speaking in the forums about this.... *insert sleepless and sleepy in FL here*
I would recommend going to a different provider. I am. I have had nothing but trouble with this VPN lately, have spent hours on the phone with techs who have taken over my computer and made it worse. I had supervisors tell me the situation has been escalated and the escalation department will call me back and they do not. I have had support personnel not understand what I want or what I am saying, or they just do not want to listen to the problem.
Do not get me wrong, Norton was a good company. I have been with them for nearly 20 years, but to have a good company you need to have a product your customer base can trust. With that customer base you build loyalty to the product and company. They had both my loyalty and trust up to this point, but have totally lost it completely with this incident. The VPN is supposed to work in conjunction with the other products Norton provides. If Norton and its employees can not fix this problem it shows me the company can not be trusted to make sure the other products work...I recommend finding another company
WHY IN THE HELL ARE “WE” the technical support to Norton???
I haven’t gotten my paycheck in the mail yet!!!
@Gayathri This problem has existed for a few months, it's only now that it's happening in every few minutes/seconds to all the users, rather than once in a while everyday. Please look at my threads on secure VPN for Mac which has been ignored by you guys!!
If you can't keep your customers happy then they will move on to other products!! 
@Gayathri_R we need far more than a "we will look into this issue." It's all over the Internet. There are literally countless threads within the Norton Community Forum and also Forums not within the Norton Community. This is a full-blown, mega, widespread issue impacting Mac users, Windows users (win 7 - win 11), Androids and I want to say I think I saw a few iPhone posts as well, but absolutely on the Android. This has been going on since early March, with an uncountable number of users/paying customers posting countless threads in and out of the Norton Forum in that quick a time. An administrator saying that they will look into the issue, while sweet and acknowledging, and I thank you very much for that, isn't a good enough response. Norton's paying customers, which we all are, need to know, want to know, and fully deserve to know that Norton is aware of this widespread issue, is acknowledging it, owning it... and is doing something about it, with an estimated ETA on the fix. Norton should be making a formal statement about this on their website or emailing their customers. The most frustrating part, other than the obvious, is that their paying customers aren't hearing from Norton about this - it's not being acknowledged by Norton and Norton isn't letting their paid customers know that they know, they're working on it, and/or they hope to have it repaired by ________. I do mean it with all sincerity when saying that I appreciate your acknowledgement and sincerity, it's just not enough for a widespread issue that's this megalithic. The reports of this issue, and a smaller one, but also a consistent one that's also interfering with customer's ability to use their Norton Secure VPN, are huge. I spent all morning, afternoon and part of the evening yesterday finding so many threads, posts, replies and reports within Norton's Forums and other Forums, that it's just too big (in my opinion of course) to be something that Norton hasn't noticed yet, but will now look into? This is a programming issue (or worse but I'm not going to go there), average Tech Support cannot fix this, Tech Support cannot fix this, it's bigger than that. We don't need Forum Advisors advising that they will look into this, we need, want and deserve to know that they're aware of it, which they must be based upon the sheer number/size of threads, posts and replies all over the Net and within Norton Forums alone.
I said all of the above with a kind, soft and compassionate tone - very difficult to read tone in type, unless you CAP, usually meaning it's super important or yelling. I'm just trying to state the facts as the facts currently are, nothing more... I do genuinely appreciate the help by Forum Administrators, Advisors, Fighters, etc. This issue, and another is just way too big for Forum Folk to look into and/or for Norton to be advising they'll look into it - they should already know, it's that big... big enough to keep me reading from 7am yesterday morning until 8pm last night.
If you can push this into the hands of the Norton Top Tier Technical Team and/or Programmers, that would be of huge help to us.
Thank you so very much in advance.
Hi,
Thank you for posting on the Norton Community. We are sorry about this experience. We will look into this issue.
-Gayathri
@peterweb The same problem persists on macOS too, so please let them know about it. One thing that really wonders me, why don't the staff of Norton monitor the forums? They are relying on hobbyists to notify them of complaints on the forum. REALLY?
My VPN worked correctly during my morning session. (March 16, 2022). The I left the computer on, with VPN on, until going online again at 7 P.M.
"Server not found" on my browser. No amount of reloading or closing and restarting the browser worked to connect.
I chose a different country's server, and it connected. Then switched back to my home country and it continued to work.This kind of thing has not happened before. PS, I also had switched on the Auto VPN to try to fix it, (can't figure out exactly what that is for)...
This has got to be fixed by Norton.
I have already escalated this issue in another thread. So the message should get sent to the right department.
Hey Peter, I just spent 30 minutes typing you out an enormous response that condensed 6'ish hours worth of reading every thread, reply and post within Norton's community and off-Norton reports as well, all reporting and verifying the same observations for 2 separate consistent issues, one mega wide spread, the other not yet as wide spread, but very consistent. I didn't copy it before clicking save, and while I have the reply # (url), my megalithic response, in an effort to help you not have to do what I did to collect all of this information from countless customers, and in large detail, is gone. :-( So, until it shows up, if it ever shows up, I know you're trying to help hon, sincerely - I just have my work voice on, I'm quite silly otherwise, and I know beyond a shadow of a doubt that you're actually trying to help. So in well over 6 hours and closing in on 7 now with this all day gathering all the information from countless threads, sites and customers, with the reply to you in detail going "poof" - I can say in response to your last reply is that "all users here and elsewhere have verified the same exact observations." What I typed out and was sending you gave so much more detail, dates, times, what this and what that, and would have helped so much, but it won't poof. Once I clicked save, the only thing that showed was the Norton headings and links in the forum and the URL https://community.norton.com/en/comment/reply/1934303/8524712 - but my ginormous and fully informed reply to you wasn't there. :( We need the programmers, Tech Support is way out of their league on this. Either the programmers/coders caused or missed something, the VPN section of our 360 product got corrupted and there's nothing for any user at all to do (it's not coming from our ends and spans across Mac, Windows 7 - 11, Android and possibly Iphone, unsure about iphone. None of us did anything, changed anything we all just began experiencing the wide scale mega issue in early march, a week to 2 weeks ago, with a smaller issue, yet consistent issue of users not being able to access sites they were always able to access before without fail - far too many for it to be that all of those companies, on the same day suddenly blocked it, in fact, one Norton customer couldn't even access Norton.com until they shut off their Norton VPN, that or someone got into Norton and is messing and shutting down their Secure VPN service, because by doing that, as we all know, a great deal of information, for literally countless users is then exposed, which would be pretty messed up if Norton got hacked, but hey, didn't the IRS? Stranger things have happened lol.
With my lost ginormous response to you condensing all reports on Norton Forums and off Norton forums, filled to the brim with information vanishing and now typing this out, I'm beyond exhausted.
P.S. Whatever patch they put out over the past 2 days did not fix this issue, did nothing at all to the VPN end of Norton 360, isn't being pushed out to the end user, but we have to manually look for the update and none of us have a clue what it does, other than it not resolving the issues of VPN simply not working, yet Tech Support is telling customers on the phone that the patch is to resolve the issue. Hand to heart Peter - this is a big time programming/code issue or worse, this is not a normal Tech Support issue.
Hoping you can get this into the right hands, higher than Tech Support, and hoping you can find my ginormous original response which would have helped so much more. :-(
Cheers love, and thank you.