Ever since the recent update with option to start VPN automatically upon startup, the VPN HAS NOT WORKED AT ALL. It will NEVER CONNECT manually either. This along with other major issues with a "security" product, are unbelievable, in high tech market. Especially since there IS NO CUSTOMER ISSUE LOG where problems can be documented, tracked, & responded to. Does Quality Assurance no longer exist? I've repeatedly tried selecting the option to get a call from Norton or even to text with "support", but NEITHER OPTION DID ANYTHING! We've been long-time customer despite so many issues. HOW DOES A CUSTOMER ACTUALLY GET TECHNICAL SUPPORT? Sorry for the rant, but even the Norton LifeLock portion has major issues. .