Last Tuesday, I had to buy a new computer and the next day added Norton 360 to it. I had Norton 360 on my old computer for years and had no trouble with it, but after I installed Norton, the SECURE VPN would not connect. I tried all of the solutions, deleted and re-installed Norton 360, tried changing location, etc. etc. to no avail.
Why is this and how do I end this nonsense?
KennethR Harn:Certainly.
I really don't know what they did, they replaced the WAN Miniport drives that one fix suggestion said to uninstall and reinstall. I had uninstalled them, but there was no way I could reinstall them. I'm pretty sure the tech added a couple more drives to the Network Adapters list because I only remember there only being four or five when I started. The problem may have been that my computer didn't have the right drives.
It works fine now.
Restarting your computer should reinstall any drivers you uninstall that are needed by your system. Be sure you are using the Restart command. Not Shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.
Maybe, Scan for hardware changes > the adapters that you uninstalled should come back.
Oh, okay. Thanks
Certainly.
I really don't know what they did, they replaced the WAN Miniport drives that one fix suggestion said to uninstall and reinstall. I had uninstalled them, but there was no way I could reinstall them. I'm pretty sure the tech added a couple more drives to the Network Adapters list because I only remember there only being four or five when I started. The problem may have been that my computer didn't have the right drives.
It works fine now.
KennethR Harn:I just got off a session with the Help Line and they fixed the problem.
Care to share what the problem was?
How they fixed the problem?
Thanks
Please confirm you're Norton 360 v22.24.5.6
Thank you for your help. I just got off a session with the Help Line and they fixed the problem.
Good-bye and good night.
Hello @KennethR Harn
Please confirm you're Norton 360 v22.24.5.6?
Since, this is new machine:
Windows Updates up-to-date?
Did you properly remove any trial "security" offers before installing Norton 360?
Did Norton 360 install/activate okay and otherwise runs as expected?
Norton LiveUpdate & Norton Quick Scan run okay?
Did you run Norton LiveUpdate a few times + Restart (not Shut down) machine a few times?
Did you run Norton Diagnostic Report?
Did you run Norton Autofix?
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Maybe, try Norton support.
Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
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Well, if you want to try Norton standalone Secure VPN = try download from 'norton.com/nsvwin'
Logging into your Norton Account should pick up your Norton 360 subscription to activate the VPN app.
Note: some users say Norton standalone Secure VPN runs okay along side Norton 360.
Do not run Norton 360 Secure VPN + Norton standalone Secure VPN.
Note: some say Norton standalone Secure VPN does not run okay along side Norton 360.
Please post progress.
and confirm Norton 360 Secure VPN Settings are off
Did that three times. Here's the result:
I also tried downloading Secure VPN without success.
Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
KennethR Harn:Secure VPN is currently not able to connect. How do I fix this?
I tried "Uninstall/Reinstall WAN miniport drivers and it said follow the instruction, but no instructions appeared, so now those drivers are GONE.
Hmm, no instructions.
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter.
<pre>
devmgmt.msc
In the Device Manager window, double-click Network adapters to expand it.
Under Network adapters, double click WAN Miniport drivers (IKEv2) to open driver properties.
<p>If you cannot find <strong>WAN Miniport drivers (IKEv2)</strong> under <strong>Network adapter</strong>, from the top menu bar, click <strong>View</strong> > <strong>Show hidden devices</strong>.</p>
</li>
<li>
<p>On the <strong>Driver</strong> tab, click <strong>Uninstall</strong> or <strong>Uninstall Device</strong>.</p>
</li>
<li>
<p>Follow the on-screen instructions.</p>
</li>
<li>
<p>Repeat lines 4 to 6 to remove the following drivers:</p>
<ul>
<li>
<p><strong>WAN Miniport drivers (IP)</strong></p>
</li>
<li>
<p><strong>WAN Miniport drivers (IPv6)</strong></p>
</li>
</ul>
<p>Follow the on-screen instructions and remove the WAN Miniport and TAP drivers.</p>
</li>
<li>
<p>In the <strong>Device Manager</strong> window, from the top toolbar, click <strong>Action</strong> and then click <strong>Scan for hardware changes</strong>.</p>
</li>
<li>
<p>Follow the on-screen instructions to install WAN Miniport device drivers.</p>
<p>After the device driver installation is complete, you can open your Norton device security product and turn on Secure VPN. If the issue persists, try resetting the network adapter and TCP/IP stack.</p>
</li>
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https://windowsreport.com/vpn-connection-failed/ 29-Nov-2023
Note: windowsreport.com has ads
I get the pop-up:
X Attention Required
Secure VPN is currently not able to connect. How do I fix this?
I tried "Uninstall/Reinstall WAN miniport drivers and it said follow the instruction, but no instructions appeared, so now those drivers are GONE.
I'll try your links.
Do you receive any Norton Error: or Norton Message: ?
fwiw ~ Unable to connect to VPN on my device
https://support.norton.com/sp/en/us/solutions/v20230210081324589 18-Jun-2024
fwiw ~ I imagine you've tried:
Windows
Connect to the "Auto-select" region ›
Uninstall and reinstall WAN Miniport drivers ›
Reset network adapter and TCP/IP stack ›
[...]
[...]Need more help?
Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476 14-Feb-2024
fwiw ~ I imagine you've tried: 4, 5, 6 & 7
https://windowsreport.com/norton-vpn-stopped-working/ 29-Nov-2023
Note: windowsreport.com has ads
Note: windowsreport.com article is for stand-alone Norton Secure VPN.
4, 5, 6 & 7 also applies to Norton 360 Secure VPN
For Norton technical issues please include details: