Running windows 10, Norton 360 premium:
VPN service not an option on This PC. 6 other PCs/mobile devices are running VPN. I have tried downloading and installing again, but I still don't have VPN as an option.
Purchased "retail"? Where? How?
What is your geo-location?
Please post link to where/how you purchased your Norton 360.
Does your Norton 360 have "More Norton" or "My Norton" [here]
Does your Norton 360 have "More Norton" or "My Norton"
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KenRobbins:If you follow all my posts regarding this issue, you will find that I did contact Norton support.
The Spanish dialect girl informed me that VPN was not part of my software purchase, even though it was supposed to be.
If you follow my posts, you'll find my questions.
Purchased "retail"? Where? How?
What is your geo-location?
Please post link to where/how you purchased your Norton 360.
Please advise your geo-location.
Note: my advice with Norton Support.
You may need several attempts to get at least two agents to provide the same answer to the same question.
Please Contact Norton Support...again. Either you're wrong or Norton Support is wrong.
Since, you feel Norton Support is wrong. Please Contact Norton Support...again.
Please contact the vendor/retailer where/how you purchased your Norton 360.
Maybe, vendor provided the wrong license key.
Since, you feel Norton Support is wrong.
Maybe, you need to clean install your Norton 360.
Please post link to where/how you purchased your Norton 360.
Please advise your geo-location.
Note: Norton Community does not have access to your Norton account, subscription details nor payment method.
Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.
Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.
The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507
If you follow all my posts regarding this issue, you will find that I did contact Norton support.
The Spanish dialect girl informed me that VPN was not part of my software purchase, even though it was supposed to be.
I purchased this product retail to extend my subscription from deluxe plus (thought it was an upgrade).
How did you transition from Deluxe to Premium?
Purchased "retail"? Where? How?
What is your geo-location?
Please Contact Norton Support.
Note: Norton Community does not have access to your Norton account, subscription details nor payment method.
You should READ what is included in Premium for yourself. I think it says VPN SERVICE is !
I purchased this product retail to extend my subscription from deluxe plus (thought it was an upgrade) . The RENEWAL costs for Deluxe plus were significantly higher than a retail product.
What's going on with NORTON these days? Are you so hungry that you forget long time customers, just to make a buck?
Your IT staff are also incompetent. Get some AMERICAN speaking technicians, not SPANISH or INDIAN and train them on the products !
KenRobbins:BUT IT INCLUDES VPN. SO why don't I have it?
Sorry, from this distance. IDK
Are you in a geo-location that is entitled to Norton 360 Secure VPN?
What is your geo-location? [asked here]
Please Contact Norton Support.
Note: Norton Community does not have access to your Norton account, subscription details nor payment method.
BUT IT INCLUDES VPN. SO why don't I have it?
KenRobbins:
This link you provided do not include PREMIUM, only PLUS, DELUXE, STANDARD, and SELECT.So I wonder where PREMIUM went.
https://us.norton.com/products/norton-360-premium-1
Norton 360 Premium is a one-year security solution subscription for up to 10 devices, available exclusively through retailers, including Amazon and Walmart.com in the U.S. On a case-by-case basis, we offer retailers the opportunity to distribute specially configured solutions from NortonLifeLock that may not be available for purchase through the Norton.com or LifeLock.com websites. (credit ADMIN Gayathri_R)
https://www.amazon.com/NEW-Norton-360-Premium-Monitoring/dp/B07QCVZW81
https://us.norton.com/products This link you provided do not include PREMIUM, only PLUS, DELUXE, STANDARD, and SELECT.
So I wonder where PREMIUM went. I Plan on letting my current subscription lapse and the buy another A/V product. Sad since I've been a Norton fan and user for probably 2 decades are more.
What geographic market are you in. Norton has made some changes to where certain features are available.
Norton 360 Standard through Select ALL have the VPN. The representative either needs re-training or was being condescending for a sell-up. Either way they didn't know their tasks.
https://us.norton.com/products
SA
I was able to actually have a phone conversation with a Norton representative a few minutes ago!!
You know what she told me? NORTON 360 PREMIUM DOES NOT INCLUDE SECURE VPN!!
It's advertised as one of it's features, so I guess I'm out of luck since the Norton Rep. doesn't even know what the product provides.
Maybe it time for a new antivirus provider. I've tired of all the Popup's from Norton anyway.
Start here for a chat session. https://support.norton.com/sp/en/us/home/current/contact-chat
SA
Yes. I now find that NONE of my PCs has VPN option. But, I have 4 mobile devices that DO have VPN service active.
How does one actually contact a Norton customer service rep.? Is the 'community' the ony way to report a problem?
The community is indeed a part of support. There are many here, who donate their time and experience as I do, who have the proper experience and technical experience to work with customers in ways regular support falls short with.
My suggestions are:
1- Ensure you are logging into the computer under an account with admin privileges.
2-Disable fast start-up in Windows: https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/
*Make sure you reboot the device when settings have been changed
3- https://support.norton.com/sp/en/us/home/current/solutions/v60392881
-
To only remove your Norton device security product, click Advanced Options and then click Remove Only. *Recommended
Follow on screen prompts to restart your machine. Afterwards log into your Norton account to reinstall your Norton product and run live updates to install all patches that are available. Make sure you reboot as each patch is installed whether prompted to do so or not. This will ensure the patches are installed separately and completely. Re-check for the original issue persisting.
SA
Of course. Now I'm uninstalling and trying again.
Norton seems to want more money for LIFE GUARD and the like (KEEP GETTING POP-UPS) but doesn't know how to take care of it's long time customers. I mean, how do you contact someone with a problem? GO TO THE COMMUNITY!!! That's not SUPPORT!
Hello Ken. Have you ran live update on the Norton product installed until no more are available and rebooted?
SA
correction: A windows 11 PC also has the missing VPN option.