VPN-not working since update 22.20.1.69 "connection failure" error

Archive
201

I lost VPN functionality after installing the last update (22.20.1.69)

There should be a solution to that problem, at least let me use the previous version which was working fine

 

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Windows 10 Home, Version 1909 (OS Build 18363.628)
My ISP: Earthlink
Norton 360, Version 22.20.1.69

I lost VPN functionality after installing the latest update (22.20.1.69) with the following error:
"Connection Error
Secure VPN has experienced a connection failure. Please try again later."

Before the update to v22.20.1.69, Secure VPN was working. I have since used Norton Remove and Reinstall (NRnR.exe) in the hope that a fresh installation of Norton 360 would resolve the problem. I still can not use Secure VPN. Windows Device Manager reports that the Symantec TAP Driver is working properly.

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Thank you for your advice, but none have resolved the connection failure.

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As it states at the top of this thread highlighted in RED "This forum thread needs a solution."

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Customer support told me: "Unfortunately we do not have a solution for my case". As my problem is related to my internet ISP 

But the older version was working fine, so give me the ability to switch to it.

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Same problem

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Same here.

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I have the same problem.

Will have to look for another VPN

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Hi there,

Sorry none of the above worked. Thanks for the help though.

Like someone else has said I willl have to find another VPN.

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I agree also.. Tech support is giving me the run around.. However I am sure it was the patch that broke the VPN..If they can't fix this I am cutting my losses with norton after over 30 years..

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FWIW ~
https://community.norton.com/en/forums/connection-error

https://community.norton.com/en/forums/vpn-not-working-update-2220169

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FWIW ~ https://community.norton.com/en/forums/connection-error

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I agree. We don't seem to be hearing anything from Norton  regarding this problem other than "Try again later".

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I have the same problem. 

One of the support agents called me and told me that Norton has applied the most secured VPN protocol in the new version and my ISP is blocking that protocol. So, unfortunately, they can not help me  sad I have to find out another VPN provider

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  See if this helps:

A collection below of Norton support articles which deals with Norton Secure VPN .

  1. Cannot turn ON VPN. i.e. Nothing happens when we click the "Turn ON" button on the Norton 360 dashboard – KB: Fix problem opening Norton Secure VPN
     
  2. Unable to launch NSV UI. i.e. There is no "Open" drop-down menu for VPN on the Norton 360 dashboard or nothing happens when we try to launch VPN via system tray icon – KB: Fix problem opening Norton Secure VPN
     
  3. VPN stays at connecting forever – KB: Fix problem with Norton Secure VPN screen if it stays at "Connecting"
     
  4. VPN tries to connect and disconnects immediately or VPN getting turned off automatically :

    (Norton 360 VPN) : Enable Symantec TAP driver from ncpa.cpl or device manager

    Try below steps for Norton Secure VPN app for Android or iOS : 

     - Turn ON and Turn OFF Airplane mode.
     - Sign-out and sign-in to Norton Secure VPN and check.

  5. No Internet Connection message appears on the CSP dashboard – KB: https://support.norton.com/sp/en/us/home/current/solutions/v120292210_EndUserProfile_en_us
     
  6. Error 9011, 100 – KB: https://support.norton.com/sp/en/us/home/current/solutions/v128628428
     
  7. Error 9011, 102 – KB: https://support.norton.com/sp/en/us/home/current/solutions/v128628498
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Hi,

Sorry, Im quite new at computers. How do I do this?

Thanks

:slight_smile:

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FWIW ~ my Connection Error with 22.20.1.69 was sorted by realizing that my router Firewall security setting at High was causal. 
FWIW ~ may be related: https://community.norton.com/en/forums/connection-error