Vpn won’t turn on
What device and OS version are you using?
Are you using the standalone Norton Secure VPN app, or the VPN feature in Norton 360?
Do you get any error message when trying to turn on the VPN?
Motorola edge 2022 android 13 I got the Norton package through my place of employment so I would guess Norton 360 and when I try to turn on VPN it says I’m on a cellular network no VPN needed and when I’m on wifi it says my wifi is secure no VPN needed
What you describe is correct. Both Cell and secured Wifi ( where you have to enter a password to access ) are both encrypted to the network connection. So no one can snoop on your devices connection.
You should still be able to override the automatic VPN setting from the 360 app in the Privacy section of the main 360 interface. .