Wallet autofill doesn't work

[Grete]

Wallet autofill doesn’t work anymore on a well known payment site.

Is this an common issue on Chrome/Android?

Norton don’t show and absolutely nothing is happening. Disappointing.

Everything is latest version etc. and I’ve tried everything.

(And autofill didn’t work when I was logging into this site either… Something must be wrong when it doesn’t work on a Norton site. Password still work’s in many sites, but not this one. )

[bjm]

@Grete

Wallet autofill doesn’t work anymore on a well known payment site.

Hello @Grete
Please review: Norton Password Manager Autofill and Autosave does not work
If you still face AutoFill issues, follow the steps here to report the issue to Norton:

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Norton Password Manager is strictly click-to-fill. Norton Password Manager does not automatically populate credentials the moment a page loads without you clicking the Norton icon or a prompt.

Norton Password Manager includes an “auto-fill” feature for logins, credit cards, and some forms, but it primarily works via click-to-fill . When you visit a saved site, a Norton icon (logo) appears in the username/password fields. You click it to select and fill credentials—it’s not fully automatic like some competitors that populate fields without interaction.

Norton Password Manager’s Chrome extension has minimal settings and no explicit “Autofill logins” or “Automatic login” toggle —auto-fill (Norton icon in fields for click-fill) activates by default once installed, logged in, and vault unlocked. It’s designed this way;

Norton Password Manager does not fill in your credentials automatically the moment a page loads without any action from you.

It uses a click-to-fill system. When you visit a login page:

1. A small Norton logo/icon appears inside the username and password fields.
2. You must click that icon (or a pop-up prompt) to select your account and trigger the filling process.

This is a deliberate security feature designed to prevent malicious websites from “grabbing” your credentials from hidden form fields without your knowledge.

Norton Password Manager is strictly click-to-fill. It does not automatically populate credentials the moment a page loads without you clicking the Norton icon or a prompt.

The “Edge vs. Chrome” phenomenon you’re seeing on the Norton Community is usually due to one of three things that make Edge feel like it has true autofill:

The “Native” Conflict (Most Likely)
Microsoft Edge has a very aggressive built-in password manager (Microsoft Wallet). If you haven’t fully disabled it, Edge may be filling the fields automatically before Norton even loads.

• In Edge: It often autofills “sans interaction” because the browser is doing it, not the Norton extension.
• In Chrome: Chrome’s sandboxing is stricter; if Norton is active, Chrome often steps back entirely, leaving you with only Norton’s “click-to-fill” icon.

Why the “click” is required on Mac/PC:
Web browsers on a computer are inherently less “locked down” than on mobile device. If Norton filled your password automatically the moment a page loaded (without a click), a malicious website could hide a transparent login box on a page and “steal” your credentials without you ever knowing. The click requirement on Mac and PC is a critical security layer that ensures you are the one authorizing the data transfer.

In Windows 11, Edge is integrated into the OS. It sometimes has deeper “Read & Write” permissions for form fields that allow the Norton icon to appear faster or more reliably than in Chrome, where the extension might “wake up” slower, forcing you to click the extension icon manually.

Summary Table

Feature	Norton (Chrome)	Norton (Edge)
Zero-Click Autofill	No	No (Unless Edge’s native manager is active)
Click-to-Fill (Icon)	Yes	Yes
In-Field Icons	Yes	Yes (Often more stable)

The bottom line: If your fields are filling with zero clicks in Edge, it’s almost certainly Edge’s built-in manager working in parallel with Norton. For security reasons (to prevent “invisible” credential theft), Norton requires that physical click on their logo.

Why the Confusion? “Autofill” vs. “Click-to-Fill”
The belief that Norton has “zero-click” autofill usually stems from a few specific technical and psychological factors.

The “Edge Assist” Illusion
This is the most common reason for the Edge vs. Chrome debate. Microsoft Edge has a built-in feature called Microsoft Wallet (formerly Edge Password Manager).

• The Scenario: If a user hasn’t fully disabled Edge’s native password manager, the browser itself fills the fields the moment the page loads.
• The Misconception: Because the Norton extension is also installed and visible, the user assumes it was Norton that did the work. In Chrome, the native manager is often more easily “pushed aside” by extensions, leaving the user with only Norton’s manual click-to-fill icon.

Marketing Terminology
Norton (and many other providers) uses the word “Autofill” as a broad marketing term for any feature that populates fields.

• Technical definition: Zero interaction required.
• Marketing definition: You don’t have to type your password. To a casual user, clicking a single icon to fill 10 fields feels “automatic,” so they describe it as “autofill” in forum posts, leading to confusion for those looking for a truly hands-off experience.

The Ghost of “Automatic Login”
Older versions of Norton’s software (back when it was called Norton Identity Safe) actually did have an “Automatic Login” feature. It would attempt to submit the login form immediately upon page load.

• Norton eventually moved away from this for security and compatibility reasons:
  • Security: To prevent “invisible” forms from stealing your data.
  • Compatibility: Modern websites with complex loading sequences (like React or Angular apps) often “break” if a manager tries to force data into fields before the page is fully ready.

Mobile System Integration
On iOS and Android, Norton integrates with the System Autofill API.

• When you tap a username field on your phone, a keyboard suggestion for “Norton” often appears.
• With Biometrics (FaceID/TouchID) enabled, the process is so fast—tap field, look at phone, fields filled—that it feels like zero-click autofill, even though an authentication step occurred.

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Norton Password Manager intended behavior is “click-to-fill”. If a “field” fills without a click, it’s likely your browser’s native manager (Chrome or Edge) interfering with Norton Password Manager.

Caveat: Norton Password Manager is not my daily rider