Apologies. But, I wasn’t addressing anyone on this forum. I just assumed - foolishly it appears - that someone at Symantec might actually take an interest in what it’s subscribing customers were saying on this forum. Looks like they couldn’t care less about fixing this irritating fault. Luckily, I’ll be making sure that I no longer present them with an ongoing problem the next time my sub is due for renewal. Their lives will be so much improved without me as a customer.
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I’ve been getting the same error, randomly, no discernible program or app running.
After closing window pops up again constantly with short time intervals…
Under Task manager, minimized all services and unnecessary processes.
Just started to occur within the last 10 days… Currently Jan.3rd, 2025
This irritating issue is happening to me too. Just in the short period spent typing this reply, the error message has popped up THREE TIMES. Same as the rest; Win10 OS. Thinking about ditching Norton. Trying to get some work done… and dont need this BS.
Update; just went to ctrl panel > programs & features > select norton (for uninstall) wherein during the uninstall process a dialogue window opens to repair or uninstall. I selected repair (it ran a couple of minutes for the repair process) and finally re-booted my laptop. Seems as if the problem is fixed. Will leave it here for now. Good luck
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Hello I have the problem for some time and will try Marka remeday and will let you know…
the message appaears frequently
Marka’s tip worked for me – I have not seen that irritating message for the past 3 days. (Note: I have just the basic Norton Antivirus (not 360) and my OS is Windows 10.) Thanks Marka!
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Glad to help friend. We’re all in the same boat 
Best of luck to you
I tried the settings → Apps → Norton 360 → Uninstall → Repair and the pop-up went away for a little bit but came back. Now I noticed I haven’t had the pop-up in a awhile. My current version is 24.12.9725 (build 24.12.9725.903). When I created this thread the version was 24.10.9535 (build 24.10.9535.882). So, newer versions of the software have been installed. They never called me back about my ticket like they said they would.
Hello @Hammerhead2048
Sorry that I haven’t posted in such a long time about this issue. Well, the newer version of Norton didn’t help because the error did popup again. I kept calling and this sequence of events happened over the months with Norton support:
First, they were in a “wash, rinse, repeat” mode where they would connect, uninstall Norton, and then reinstalled it. Never fixed the problem. I complained about this and they supposedly elevated my called.
Next thing they did was go around my c: drive and clean up folders with “norton” in its name. Again, didn’t help.
Next they claimed my HP laptop had an app called “HP secure click” that was causing the problem and insisted in removing it. No installed app should cause Norton problems but I let them remove it thinking I could reinstall it if needed. Again, that didn’t fix the problem and that happened a few weeks ago.
At that time I planned to upgrade my PC to Windows 11 since Windows 10 is quickly reaching EOL. I upgraded to Windows 11 a few weeks ago and the error hasn’t popped up. So, the solution for me seems to have to upgrade to Windows 11.
Considering I placed the 1st call about the problem in October of LAST YEAR I’m not happy with Norton. There’s also a couple of things about Norton I don’t like but that’s off topic. So, let’s just say that my subscription is coming up for renewal in December and I’m looking for alternatives to Norton. This was not acceptable.
Thanks for sharing your progress.