"We encountered an error" window keeps popping up

Norton 360 for Windows
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Issue abstract: “We encounter an error” window keeps popping up.

Detailed description: It appears a new version of Norton 360 got installed on my Windows 10 Pro laptop and a pop-up window appears on occasion saying “We encountered an error”

Product & version number: 24.10.9535 (build 24.10.9535.882)

OS details: Windows 10 Pro 22H2 Build 19045.5073

What is the error message you are seeing? “We encountered an error”

If you have any supporting screenshots, please add them:
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Hello. Is this appearing randomly or during a specific task?

SA

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It’s random. I would go to use the laptop to find that pop-up window on the screen.

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Update: I noticed an “Troubleshooting” tab, went there and turned on “Enable debug logs.” I waited I got the error again and then went back o the “Troubleshooting” tab to click the “Send Logs” button. When I do mothing happens.

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Send Logs →
NST 1
NST 2
NST 4
NST 5
NST 6
NST 7

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I downloaded and ran the app. File ID: NM5T7