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Dear Norton Support Team,
I am writing to formally bring to your attention recurring and frustrating issues with your Norton 360 Ultra product, which have significantly disrupted my regular computer usage. These issues include:
1. Unwanted Shortcuts: The software persistently creates shortcuts on my desktop. Despite multiple attempts to delete them, they reappear repeatedly.
2. Frequent Pop-ups: I am constantly receiving a pop-up message stating, “We encountered an error, please restart your application to try again.” Even after following the suggested steps to restart the application, the issue persists and interrupts my workflow.
These ongoing problems have caused me considerable inconvenience and dissatisfaction. I expect a premium product like Norton 360 Ultra to function smoothly and without such errors. Unfortunately, the current state of the software feels like a defective product that fails to meet the standards I anticipated when I purchased it.
If Norton does not provide a satisfactory resolution or implement measures to improve its software, I may decide against renewing my subscription in the future. Furthermore, I may consider taking legal action for the sale of what I perceive to be a faulty product.
I urge you to investigate these issues promptly and provide a clear timeline and plan for resolving them. I look forward to your immediate response to restore my confidence in your product.
Sincerely,
Krisda Saengcharoensap
