Is it possible to speak to a human being in the UK about my Norton account?

[bjm]

@Lex_Brydon

I do NOT want auto renewal, and I want to be able to cancel my account if or when I decide to in the future
Yes bjm, I can access my account,

are you able to cancel automatic renewal & delete payment profile from your Norton account?
and your internet access is otherwise, okay?

@Lex_Brydon

but I’m still unable to chat online to an agent, which is important as I’m quite deaf…and as mentioned if I click on any of the blue highlit links they all show ‘Service unavailable’ etc

have you ever been able to reach Norton support? via Chat or Phone or Social support?
and your internet access is otherwise, okay?

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AI Overview
A “Service Unavailable” error when interacting with Norton services can be caused by various issues, including temporary server problems, network connectivity issues, or problems with your Norton software. Troubleshooting steps include checking your internet connection, disabling firewalls, and running LiveUpdate.

Here’s a more detailed breakdown:

1. Check Your Internet Connection:

• Ensure you have a stable internet connection. Try refreshing your browser or connecting to a different network.

2. Troubleshoot Norton Software:

• Run LiveUpdate:

Open your Norton product and run LiveUpdate to ensure you have the latest updates and fixes.

• Restart Norton:

Restarting your Norton product may resolve temporary glitches, according to a Norton Community post.

• Restart Your Computer:

A full restart can also resolve temporary issues, says another post on the same forum.

• Firewall Issues:

Temporarily disable your firewall to see if it’s blocking Norton’s connection. If so, add an exception for Norton Family servers, if applicable, says Norton support.

• Remove and Reinstall:

If all else fails, use the Norton Remove and Reinstall tool to remove and reinstall your Norton product.

3. Check Norton Service Status:

• Visit the Norton Service Status page to see if there are any known service outages or interruptions.

4. Other Potential Issues:

• Subscription Issues:

If your subscription is expired or invalid, you may experience “Service Unavailable” errors.

• Geo-Locking:

In rare cases, Norton products might be geo-locked to a specific region, which can prevent you from accessing certain features, according to a Norton Community post.

• Internet Explorer Settings:

Reset your Internet Explorer security settings if you’re using that browser.

• Ad Blockers:

Disable ad blockers within Norton’s suite, says Norton support.

5. Contact Norton Support:

• If you’ve tried all the troubleshooting steps and the error persists, contact Norton support for further assistance.