I can't download onto my windows laptop it says service unavailable

[user3998]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:
I’ve logged in and entered my Product Key but when i go to download from Windows it says its unavailable?

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[Joni_Thomes]

I am also unable to download my retail purchased version of Norton 360 deluxe following expiration of my previous Norton plan. It says in my account it has been activated but there have been no downloads. Everytime I try and download it it goes through the process but when I try and run it it tells me either that my subscription has expired or that it doesn’t work in my region.

[bjm]

Activate your Norton subscription [here]

Download and install your Norton device security [here]

Download your Norton product purchased from a retail store [here]

Renew your expired Norton subscription [here]

• can you try Sign In and download Norton from [here ]

===========================================

• can you try download from your Norton account dashboard [here]

============================================

• are you Returning customer?
• can you try Returning customer? Sign In [here ]

===============================================

fwiw ~ this process [here] works for me to reach: live agent
Norton support via Social Support | Chat | Phone [here]

[bjm]

@Joni_Thomes

I am also unable to download my retail purchased version of Norton 360 deluxe following expiration of my previous Norton plan. It says in my account it has been activated but there have been no downloads. Everytime I try and download it it goes through the process but when I try and run it it tells me either that my subscription has expired or that it doesn’t work in my region.

Activate your Norton subscription [here]

Download and install your Norton device security [here]

Download your Norton product purchased from a retail store [here]

Renew your expired Norton subscription [here]

If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

If you have already purchased a new product from a retail store or a third-party affiliated website, you must create a new account or add the purchased product to your existing account. For detailed instructions, read Download your Norton product purchased from a retail store. Please note that the days from your existing subscription will not be transferred to the new subscription as it is a new purchase.

If you have a valid subscription on your Norton Account, but your Norton product suddenly shows expired or no valid subscription, then it may be due to excessive VPN usage. To know more, read Suspension of Norton services due to high VPN usage.

maybe, your Norton product is geo-locked to the the country where the license was purchased.

@SoulAsylum

Your Norton product is geo-locked to the the country where the license was purchased. You should contact Norton support and have them fix the issue since we cannot do that for you here on the forums. If a product was purchased directly from Norton it would not be geo-locked and that is the issue you are seeing.

fwiw ~ this process [here] works for me to reach: live agent
Norton support via Social Support | Chat | Phone [here]