Is it posiible to speak to a human being about my Norton account UK?
Please review: Contact Norton Support [here] &or [here]
Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
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Note: process flow to contact Norton support seems to vary by location
https://support.norton.com/sp/en/gb/home/current/contact
My topic is not listed above → Get help
Get help →
Sign in →
Note: Chat dialog…type “agent” three times…works (for me) to reach: “human agent”
Thanks for your reply bjm, but I still can’t reach a human being, or anything else …the chat bot simply ends the chat when I click the link to chat to an agent.
‘Service Unavailable - Zero size object
The server is temporarily unable to service your request. Please try again later’ is the message that appears on an otherwise blank screen. Only thing that works is ‘Ask the Community’.
I do NOT want auto renewal, and I want to be able to cancel my account if or when I decide to in the future, which would appear to be impossible as the options to do so are also ‘Unavailable’.
Help please!
usual responses are turn off VPN & turn off ad blocker and allow all Norton pages content
‘Service Unavailable - Zero size object = IDK
are you able to access your Norton account? https://my.norton.com/
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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.
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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Manage Renewal on your My Subscriptions page [here]
for example:
Manage Renewal →
Unsubscribe →
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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:
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as always, your mileage may vary
Contact Norton Support - United Kingdom
https://support.norton.com/sp/en/gb/home/current/solutions/v71088540
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Yes bjm, I can access my account, and thanks for the additional info, but I’m still unable to chat online to an agent, which is important as I’m quite deaf…and as mentioned if I click on any of the blue highlit links they all show ‘Service unavailable’ etc
I’m also in the UK and I’ve only found one phone number which is for another country.
are you able to cancel automatic renewal & delete payment profile from your Norton account?
and your internet access is otherwise, okay?
have you ever been able to reach Norton support? via Chat or Phone or Social support?
and your internet access is otherwise, okay?
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AI Overview
A “Service Unavailable” error when interacting with Norton services can be caused by various issues, including temporary server problems, network connectivity issues, or problems with your Norton software. Troubleshooting steps include checking your internet connection, disabling firewalls, and running LiveUpdate.
Here’s a more detailed breakdown:
- Check Your Internet Connection:
- Ensure you have a stable internet connection. Try refreshing your browser or connecting to a different network.
- Troubleshoot Norton Software:
- Run LiveUpdate:
Open your Norton product and run LiveUpdate to ensure you have the latest updates and fixes.
- Restart Norton:
Restarting your Norton product may resolve temporary glitches, according to a Norton Community post.
- Restart Your Computer:
A full restart can also resolve temporary issues, says another post on the same forum.
- Firewall Issues:
Temporarily disable your firewall to see if it’s blocking Norton’s connection. If so, add an exception for Norton Family servers, if applicable, says Norton support.
- Remove and Reinstall:
If all else fails, use the Norton Remove and Reinstall tool to remove and reinstall your Norton product.
- Check Norton Service Status:
- Visit the Norton Service Status page to see if there are any known service outages or interruptions.
- Other Potential Issues:
- Subscription Issues:
If your subscription is expired or invalid, you may experience “Service Unavailable” errors.
- Geo-Locking:
In rare cases, Norton products might be geo-locked to a specific region, which can prevent you from accessing certain features, according to a Norton Community post.
- Internet Explorer Settings:
Reset your Internet Explorer security settings if you’re using that browser.
- Ad Blockers:
Disable ad blockers within Norton’s suite, says Norton support.
- Contact Norton Support:
- If you’ve tried all the troubleshooting steps and the error persists, contact Norton support for further assistance.
The screen only shows that ‘Service unavailable’ screen; I was able to reach chat/support last year at this time, but I’ve been trying for two days now without success. Thanks for your help and for the UK phone number which might work; I’ll try that later. I need to eat first…been at this all morning.
1 Like
Norton Services Status
All components are Operational
https://status.norton.com
Hello @Lex_Brydon
STILL unable to contact Norton support