Web site ownership verification failed

1. Registered with Norton Web Safe.

2. Created suggested file name in root directory as per email.

3. Verifed that the file was publicly available from link in email (successful).

4. From "Site Dispute" tab Verify my site ownership I get .......Web site ownership verification failed.

Please advise

Thanks

Hi Donald Q,

 

The HTML file appears okay and the Safe Web meta tag appears to be properly formatted and placed on your home page.

 

I will notify the Safe Web team of your issue.  Please allow them a day or two to respond back to you in this thread.

 

In the mean time, could you double check that the URL you submitted to Safe Web exactly matches your website address, letter for letter?

 

To be notified by email when a reply is posted, go to My Settings > Preferences and check the box for: "Automatically Subscribe Me to Topics I Participate In".

 

Hi Donald

 

We have verified ownership & queued up your website 'pandq.com for analysis, soon new rating will be reflected in safeweb.norton.com.

 

Cops

Thanks for sorting the problem, guys!

 

I should have said in my original email that I had indeed already checked that the web name submitted was correct , Phil - as your colleague found.

 

Hopefully someoone will get to the bottom of why this problem recurs - I bet it's a caching issue!

 

Best regards,

 

Donald Q

Hello palle674 and welcome!

 

Although I cannot see your HTML file (no link provided), the Safe Web meta tag appears to be properly formatted and placed on your home page.

 

I will notify the Safe Web team of your issue.  Please allow them a day or two to respond back to you in this thread.

 

In the mean time, could you double check that the URL you submitted to Safe Web exactly matches your website address, letter for letter?

 

Now, another very important issue. Your website only resolves if the www prefix is included.  If I type in timhenderickx.net, I cannot reach your site and am presented with a "Cannot display the web page" message.  You should check this with your hosting provider because your website should resolve with or without the www prefix.  Currently, you may be losing visitors.

 

To be notified by email when a reply is posted, go to My Settings > Preferences and check the box for: "Automatically Subscribe Me to Topics I Participate In".

 

 

Hi Phil_D,

 

Thanks for your quick reply!

 

The link for the HTML file is http://timhenderickx.net/nortonsw_2929fd50-7c75-0.html (only works when the www is added).

I double checked the URL and it's an exact match.

 

I'll wait for the Safe Web team to come back to me. In the mean time I'll check the www issue with my ISP.

 

Thanks for your help and advice.

Hi palle674,

 

We have verified ownership & queued up your website 'timhenderickx.net for analysis, soon new rating will be reflected in safeweb.norton.com.

 

Cops

Moved to own thread for better exposure.

Hi James, 

Your site ownership has been manually verified and your site 'http://www.goldenpandasurf.com' has been submitted for analysis. Note that the initial evaluation process may take up to two weeks to complete.

Cops

Hi,

 

I've tried to verify my website (http://www.goldenpandasurf.com) few times but the message (Web site ownership verification failed. Copy the auth file to the root directory of your Web site or copy the meta_tag into your Web site`s home page.) keeps appearing. Pls assist me.

 

Thanks and regards,

James Ong