West Yorkshire Police Virus

Norton Security | Norton Internet Security
1

Help. I'm on Windows 7 and can operate Windows in Safe Mode. Much appreciated.

2

http://www.youtube.com/watch?v=1gwMhaJHwro

 

/thread.

3

Help. I'm on Windows 7 and can operate Windows in Safe Mode. Much appreciated.

4

I know how to remove the Ukash group, including repairing the registry.

 

I don't need that.

 

Quads

5

Quads

I do.

 

6

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the bit version that is your systems bit type.


Transfer it on to the Flash Drive.

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

7

Quads

 

Will do but will have to go to work first. I really appreciate the help.

 

S4ndyk

8

Quads

 

When I've typed in the prompt h:\frst.exe I get the following - 

 

The subsystem needed to support the image type is not present.

 

S4ndyk 

9

download the correct bit type of FRST  for your system.   64bit = frst64.exe, 32bit =frst.exe

 

Quads

10

Quads

 

I've done as requested. Here is the log.

 

S4ndyk

11

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

 

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

 

Quads

12

Quads

 

Here you go.

 

S4ndyk

13

did that stop it in Windows Normal Boot.

 

Quads

14

Quads

 

It has. Thanks so much for the help, I really appreciate it.

 

S4ndyk

15

Wait a minute we have to check for the rest,   including files we have moved and used,    depending on which group (as it is large)  is your personal files encrypted??

 

Quads

16

Quads

 

They dont seem to be. I've checked docs, music and video.

 

S4ndyk

17

Step 3. 

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

18

Quads

Its run and gave me a log. 

S4ndyk

19

This is what I mean by reading instructions,  in the instructions post,

 

"

  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review"

Quads

 

20

Quads

 

I'm an idiot. I don't seem to have saved the log?

 

S4ndyk