I have a 5 device license and all 5 are installed, 3 Windows and 2 Android. However My Devices shows 8 devices, 5 Windows and 2 Android. The 2 Android and 1 of the Windows are correct and are Protected. For the other 5 Windows devices, 4 show as Protected, so it “looks” like I have 7 Protected devices. However, based on the names and Last seen dates I am pretty sure I know which are valid and which are old (had Norton about 15 years).
My question is, if just I “Remove” the old devices is there a risk I will lose any data ?
My Devices page https://my.norton.com/extspa/devices has been unreliable My Subscriptions page https://my.norton.com/extspa/account/subscriptions has been reliable
Try using your My Subscription page > Manage Licenses
Try ignoring your My Devices page
Please review: Norton account does not display your devices correctly [here]
and by “data” you mean Cloud Backup storage “data”?
You will not lose any data stored in the cloud.
So I Removed one of the duplicate entries and it disabled the Subscription for the one that should be Active (ie. made it Inactive). That was NOT what I expected. SO I am just going to leave the rest the way they are.
No I could NOT just reactivate it. Did Chat with Support and they uninstalled and reinstalled Norton 360 on that system to make it work. That is a pretty poor solution as now I have to set everything up again.
I have run into this before. The Norton support team is pretty good, but the infrastructure they have to support is awful. Reactive should have taken 30 seconds, not 30 minutes. And I have 5 licenses but still have 6 devices that are marked as Protected in My Devices. And if you want to see how much Cloud Backup space you have used, it is NOT anywhere in My Norton when you log. You have to find it as part of Your Protection Report. Well that is real intuitive …