Issue abstract: My Norton subscription auto-renewal failed. I fixed the problem at my end. What happens next?
Detailed description:
Do Norton try again to auto-renew the account if auto-renewal fails? If so, how soon? If not, what do you do to renew the account?
I received a notice that the auto–renewal failed due to a problem at my end. I fixed the problem, but there were no details about whether they try auto-renewal again, and if so, when. I couldn’t find any details under support.
What’s your subscription expires on: date? https://my.norton.com/extspa/account/subscriptions
AI Mode
After fixing the payment problem on your end, Norton will typically attempt to process the auto-renewal payment again within a few days.
Here is what you can expect next:
Payment Reattempt: The system is designed to automatically reattempt billing after a short period (usually within 48 hours to a few days).
Confirmation: Once the reattempt is successful, you will receive an email confirmation that your subscription has been renewed.
Continued Coverage: Your protection will continue uninterrupted after the payment goes through successfully.
If you prefer not to wait for the automatic reattempt or want to ensure the renewal happens immediately, you can manually renew your subscription by logging into your My Norton account and following the prompts to update payment or manually renew. If the payment fails a second time, or if several days pass without resolution, it is recommended to contact Norton Customer Support directly for assistance.
Norton typically reattempts billing for an auto-renewal after a short period, and will likely make multiple attempts over a number of days or weeks to secure payment before the subscription is finally canceled.
Frequency: Reattempts usually occur every few days after the initial failure.
Duration: Norton will continue these attempts leading up to, and possibly shortly after, the actual expiration date of your current subscription to prevent a lapse in service.
Notification: You will likely receive email notifications each time a payment fails, prompting you to update your payment information in your My Norton account.
Once the subscription term ends without successful payment, your protection will cease, and the software may become inactive.
Since you have already fixed the payment issue, the next automatic reattempt should go through successfully. To ensure continuous protection and avoid waiting for the next automated attempt, you can manually process the renewal or verify your payment method in your account right away. If you have any concerns, contacting Norton Customer Support is the most direct way to get assistance.