I have forgotten my Norton 360 password. I think it may be an older vault password. The password reset I can find is for Norton accounts. I changed that but 360 does not accept it. Please advise!
@Phil_Streetrodder As I understand your post, there was a password set to change the settings within Norton itself? If that is correct this is the best information I can provide to assist you with that:
AI Overview
To reset your Norton account or settings password, follow these simple, direct methods depending on which password you lost:
- Norton Account Password
If you can’t log in to your account, you can reset it instantly online. [1, 2]
- Go to the official [image]Norton Account Password Reset page.
- Enter the email address associated with your Norton account and click Continue.
- Check your email for a message from
no-reply@mylogin.norton.comand click the Reset Password link.- Create and save your new password (must be at least 8 characters with a mix of letters, numbers, and symbols). [1, 2]
To see the account reset process in action:
How to reset your Norton account password
1.5K views · Dec 5, 2025
[image]
YouTube · Norton
](https://www.google.com/url?sa=i&source=web&rct=j&url=https://www.youtube.com/watch?v%3D14CJGBKyP-8&ved=2ahUKEwi368SKtISVAxUKDHkGHZERPdAQ__QQegoIAggACAAIDRAH&opi=89978449&cd&psig=AOvVaw39bFfMe5zxD86wyGU4ERGy&ust=1781446656693000)
- Norton Product Settings Password
If you locked your local Norton app settings and forgot the passcode: [1]
1. Open the Norton main window and try to access the locked Settings.
2. When prompted for a password, look for and select the Uninstall Norton Product (or “Uninstall preference”) option.
3. A password reset prompt will appear in the uninstall window allowing you to reset it (if this feature was previously enabled). [1]
- Norton Password Manager Vault Password
If you forgot the local password for your Password Manager vault, you cannot reset it from a Windows desktop; you must use a mobile device. [1]
- Open the Norton Password Manager app on your iOS or Android device.
- Log in using your biometric credentials (fingerprint or Face ID).
- Tap the Menu icon, go to Settings, and select Reset Vault Password
SA
I don’t have an issue with the Account password. My problem is with Norton 360. When I select settings in 360, it wants a password. I don’t know what password it is looking for! And I do not remember any previous password. I have not been able to reset 360 either.
The password you need for accessing the 360 Settings from the interface is your Windows Admin password.
@Phil_Streetrodder If you are attempting to change a setting within Norton. Did you or someone using your computer happen to set a password to prevent setting changes as show in the screenshot below?
Edited: What were the results of performing step #2 in my previous post?
SA
