When Norton VPN is on I can't send/receive emails in Outlook

Archive
1

When my Norton VPN is on I can't send/receive emails in Outlook. Outlook says it can't login to hotmail and iCloud accounts. As soon as I turn it off then there are no problems. Can someone offer any help? 

 

Note: Using Windows 10, Microsoft Edge browser, Norton VPV version 1.12.0.809 and Outlook 2016.

Note: When on it make me appear as if I am in Canada. I am in the US. Want to appear as in US but can't see how to change it.

2

Thanks. That was funny. I never saw a scroll bar on the location tab so I never tried to scroll down. That was simple.

i guess I will try to call Office tech support for the Outlook problem. I will post if they give me a solution.

3

You have to scroll down the list of virtual locations to find the US setting.

As for your other web sites issue, I already mentioned above that many web sites block access from known VPN IP addresses. There is nothing Norton can do if this is the case. The web sites have the legal right to protect their content.

 

4

Hi;

    I am also using Norton 360.

    I made sure Outlook 2016 was updated.

    The VPN is now also slowing or blocking web sites in my browser. I can't even load www.msn.com fully. When I turn VPN off it load just fine.

    As for the Location problem. It does not offer me to change to the United States (see screen shot attached).

5

Many web sites including email providers will block access from known VPN servers. The email system thinks that someone else may be trying to log into your account, so they block it for security reasons. Even if you use a US virtual location, the email system knows your regular 'real' IP address and will flag an IP address from a different location. You can try contacting your email provider to see if they are doing this, and if there is any work around.

 

6

Hi Ira B,

It appears you're using Norton Secure VPN Standalone version for Windows.  Do you by chance have any other Norton products installed such as Norton 360?

Are you receiving any error codes or messages?  If so, can you please post screen shot.  Please see How to post an image in the forums  (jpeg or png files are acceptable formats).

Note: When on it make me appear as if I am in Canada. I am in the US. Want to appear as in US but can't see how to change it.

 To change your region using Norton Secure VPN app

1. Open Norton Secure VPN app on your desktop.

2. Click the Virtual Location tab on the app and select the geographic region you want from the list.