When VPN is used I cannot view Youtube

Archive
1

When Norton VPN is switched on Youtube will not function.

It used to work when my isp was Shell but this has been changed to TalkTalk and now Youtube will not open.

If I try to open Youtube with VPN switched on I get this message Your Offline - Check Connection"

I spoke to TalkTalk support and they checked and confirmed that all was in order and while I was talking to them Youtube worked OK with VPN on!!

I do not like to turn VPN off but at the moment it is the only way I can use Youtube.
Any help will be much appreciated.

Thanks

John 

 

2

@johnhardy
Please post progress
Thanks

3

johnhardy:
Current region auto for United Kingdom and Norther Ireland
I do not see anyway to change this but it seems it is not necessary.

Presuming, you're Norton 360 22.24.5.6...referring to Secure VPN. 
Please see My Norton dashboard => Secure VPN => VPN Region. 

Fix problem accessing specific websites when connected to Norton Secure VPN
https://www.youtube.com/watch?v=WKAbfraivIk

johnhardy:
May seem daft but where do I fine the Control panel these days?


Open Control Panel in Windows 10
https://www.tenforums.com/open-control-panel-windows-10

Open Control Panel in Windows 11
https://www.elevenforum.com/open-control-panel-windows-11

4
johnhardy:

I notice that Norton Safeweb declares
Norton Safe Web provides protection from online threats while you browse the web.
Is that an alternative to VPN?

Norton Safe Web helps you surf, search and shop more safely online. It analyzes websites that you visit and helps detect if there are any viruses, spyware, malware, or other online threats.

Based on the analysis, Norton Safe Web provides safety ratings for websites, before you visit them. Now, Norton Safe Web has new features to help protect in new ways. Read on to learn more. [...]

https://us.norton.com/feature/safe-web 

Norton Safe Web is not an alternative to a VPN.

What is a VPN and what does it do?
https://us.norton.com/blog/privacy/what-is-a-vpn

When you connect to a VPN, your browsing activity appears to come from the IP address of the VPN server rather than your own. Your browsing activity is also encrypted, so the data sent and received in your online activity is encoded.

5

Thanks for the answers.

Looking at VPN Turned on it Displays

Current region auto for United Kingdom and Norther Ireland

I do not see anyway to change this but it seems it is not necessary.

May seem daft but where do I fine the Control panel these days?

I notice that Norton Safeweb declares

Description

Norton Safe Web provides protection from online threats while you browse the web. Is that an alternative to VPN?

Many thanks for the help

John

 

 

 

6

John. Gnerally, YouTube doesn't refute the use of a VPN. However. The issue may well be, that YouTube detects the "physical" location of the VPN server location you are using, finding its different from your originating IP / GEO location. Set the VPN to the country you are in or nearest one and retest.

SA

7

Did you try with Norton 360 Secure VPN - Ad Tracker Blocking disabled?

fwiw ~

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article.   https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

So the changes you are seeing are not related to the VPN service. The sites you used to be able to view seem to have changed their access to users with VPN active. Check with the sites support to see if this is what has happened.

https://community.norton.com/en/comment/8557064 01-Jun-2024