Where are my blocked emails?

Norton Internet Security’s monthly report says that it blocked n emails.  I want to look at these emails to see whether they might be false positives, but I can’t find them.  Where are they?

Thanks!!

look under deleted itmes for a Norton AntiSpam folder or in junk e-mail folder

Message Edited by Hawkeyelom on 01-12-2010 09:04 PM


reviewboy wrote:
Norton Internet Security's monthly report says that it blocked n emails.  I want to look at these emails to see whether they might be false positives, but I can't find them.  Where are they?

Thanks!!

 

This is a good question and it raises something I've meant to query with Norton.

 

When NIS reports that it "blocked" emails I think this is a bad choice of words just for the reason you expressed. I seem to remember asking about this when I upgraded from NIS 2009 to NIS 2010 which uses a different approach to anti-spam and being told that Norton AntiSpam absolutely never stops you receiving an email by blocking it up on the email server or diverting it to Norton's servers to investigate.

 

If my recollection is correct then Norton should change the word "blocked" to something else that indicates that it is available for you to check but that it may have been "disinfected" and/or diverted into the Norton AntiSpam Folder (or into the junk folder depending on how your email client is set up.

 

Don't take this as gospel but it is what I recollect as the reply I got from Norton Staff (they are the names in red) at the time. Like you I want to be able to check for myself since no filters (or users <g>) are perfect.

Thanks for the replies, everyone!

 

On the PC in question, I use Thunderbird as an emailer, although I also monitor web-based email accounts (yahoo and my DSL email account).


Before posting here, I looked in the Thunderbird spam folder and saw nothing...which is why I'm confused. 

I’ve asked if someone from Norton will confirm or deny my recollection <s>

Hi all, yes, it is probably a bad choice of words to use the word "blocked".  Norton Antispam only tags emails' subjects and will move those tagged emails into a junk folder. Antispam will never *block* an email.  It will get to your email client.

 

I'll note the issue and this will be addressed in the future.

 

Thanks,

 

/Chester

Thanks Chester – glad my bioRAM is not mis-firing  …

Norton Internet Security’s monthly report says that it blocked n emails.  I want to look at these emails to see whether they might be false positives, but I can’t find them.  Where are they?

Thanks!!

ChesterK -

 

Thanks for the reply.

 

So, if there have not been any emails in my Thunderbird junk/spam folder, where are they?

Thanks.


reviewboy wrote:

ChesterK -

 

Thanks for the reply.

 

So, if there have not been any emails in my Thunderbird junk/spam folder, where are they?

Thanks.


It's not absolutley clear to me from your earlier messages whether you checked using a webbased browser to see if your ISP was holding the spam "up there"?

 

I use RoadRunner and Compuserve email and from time to time I check those not using my email client -- usually Outlook Express but I have used Thunderbird also -- and I find email there that has not been brought down in the usual way. And very occasionally I find something held there that is not spam and release it.

 

FWIW


reviewboy wrote:

ChesterK -

 

Thanks for the reply.

 

So, if there have not been any emails in my Thunderbird junk/spam folder, where are they?

Thanks.


Unless you created a message filter in Thunderbird to move the e-mails, they will still be in your inbox and their subject lines will begin with "[Norton AntiSpam]".

Message Edited by reese_anschultz on 01-14-2010 10:40 AM

Ah, I see that I have made an assumption that I have not checked out with you.

 

It was (is) not clear to me whether Norton has the ability to process Web-mail and move items from the InBox to the spam folder.  I have TONs of items in my yahoo.com email spam folder, so if Norton has the ability to process suspected spam in a webmail account, then I assume that there is no way for me to determine which emails Norton processed (vs that processed by yahoo's email server.


reviewboy wrote:

Ah, I see that I have made an assumption that I have not checked out with you.

 

It was (is) not clear to me whether Norton has the ability to process Web-mail and move items from the InBox to the spam folder.  I have TONs of items in my yahoo.com email spam folder, so if Norton has the ability to process suspected spam in a webmail account, then I assume that there is no way for me to determine which emails Norton processed (vs that processed by yahoo's email server.


Web-mail is not processed as e-mail by the Norton products.

Ooops, my caffeine-starved brain did not fully process your answer (sorry!), with respect to the "spam" prefix.  That may have happened in Thunderbird, in which case I might not have made the connection in my mind that the Norton app running on my PC added that prefix.

 

This evening, I'll search for that prefix in Thunderbird.

 

Thanks for the hint!!

Stick with Reese – he knows what he’s talking about <g>

Reese -

 

I found five emails in my Trash folder (I had read them earlier) that are marked 'Norton antispam'.  My recollection is that my monthly report stated about twice that number, but now that I realize that Norton does not truly 'block' the emails but only tags them, I'm not as concerned.

 

The five emails tagged 'Norton antispam' are not spam, so I decided to turn of the spam monitoring/blocking/tagging feature.

 

Thanks for your responses, everyone!

 

Ralph

<< The five emails tagged 'Norton antispam' are not spam, so I decided to turn of the spam monitoring/blocking/tagging feature. >>

 

In Outllok Express with the Norton AntiSpam button it is easy to highlight them and then say This is not spam and put them in the accept list. I think you can do it in other clients with the Right Mouse Click but I'm not sure.

I don't see such a button in Thunderbird, unless I'm overlooking it.  The spam-related menu choices, etc that I see in Thunderbird seem to be Thunderbird features.

Thunderbird has its own antispam feature which is very efficient and trainable.  You can train Tbird antispam by clicking on the message to highlight it and then on the icon in the top bar that is identified as junk.  You can delete messages without identifying them as junk, or you can click on the junk icon and the message will immediately disappear into the junk folder.

 

You may need to go into your account settings and make a determination on where you want the junk sent.  Tbird is not fully compatible with Norton, so a special filtre has to be built to tell Tbird what to do with it and where to put it.

 

I leave Norton antispam off and let Thunderbird handle it.

Thanks very much for the advice.  I'll follow it!  :smileyhappy:  This is a great forum!