Where are the Startup Scan results

[AliceM39]

Ran a startup scan but was not watching it and at some point my system rebooted. I assumed the scan was complete, but where are the results ? My Scan History shows nothing about it.

[bjm]

@AliceM39

Ran a startup scan but was not watching it and at some point my system rebooted. I assumed the scan was complete, but where are the results ? My Scan History shows nothing about it.

Hello @AliceM39
and you reviewed Security History → Scan Results
for example:

=====================================================

• Startup Scan scans for malware that is hard to reach after startup. This is an advanced scan designed for use when you suspect a threat in the system.

Learn more about Norton scans [here]

Startup Scan increases security when you start your computer.
Startup Scan is an advanced feature that scans for known types of malware and removes threats before the operating system and other services boot up. It ensures better protection by running all the necessary components that are required for computer protection when you restart your computer. This allows your Norton product to scan files before they are used by another program or the operating system.

Important: This scan is not run automatically or on a regular basis. If you suspect your PC contains malware, you can manually set up the scan to run the next time your computer starts. We recommend running the Startup Scan only when you suspect a threat in your PC.

Run a Startup Scan [here]

[AliceM39]

I did check the Security and there was nothing there, which was why I asked the question. The sequence here was, I told Norton to do a startup scan and rebooted. The scan started and it looked like the above. It got to about 14% complete and I left for a couple of minutes to do something else. When I came back the system had restarted, which I thought was strange. So I checked for logs and there was nothing in the Security Log, so I asked to see if it was someplace else.
Not sure what happened, but I will try again and pay closer attention.

[bjm]

@AliceM39

Not sure what happened, but I will try again and pay closer attention.

Thanks…Please post progress

[AliceM39]

So, when my Startup Scans ran they did not report anything in the Security log. Instead, when the scan starts it displays where the report file is, in my case C:\ProgramData\Norton\Antivirus\report\aswBoot.txt. From what you showed me, obviously something got changed in Norton someplace, and either my version is newer or older, so it did not act the same.
. Also, I was confused by the fact that it went from 14% to restarted in what seemed like a short period of time. But it took my last scan as long to get to 15% as it did to get from 16% to 100%, so the timing is confusing,
On the other hand, it did not find anything wrong, which is good.
So, my problem solved. BUT someone should tell the development team the fact nothing shows up once the scan is done IS a problem…

[bjm]

@AliceM39

So, when my Startup Scans ran they did not report anything in the Security log. Instead, when the scan starts it displays where the report file is, in my case C:\ProgramData\Norton\Antivirus\report\aswBoot.txt. From what you showed me, obviously something got changed in Norton someplace, and either my version is newer or older, so it did not act the same.

24.12.9725 (build 24.12.9725.902)

[bjm]

@AliceM39

[…] someone should tell the development team the fact nothing shows up once the scan is done IS a problem…

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