It's very hard to find a way to communicate with Norton.
The preferred method is Chat.
The last time I used Chat, the Norton web site:
(1) crashed my browser;
(2) un-activated my Norton System Works;
(3) turned off my Norton Internet Security firewalls.
Ruling out Chat, I turned to email.
It was very difficult to find any combination of "subject" and "product"
which would actually permit me to send an email.
I had to tell several "white lies" because
(1) My subject was not one of the allowed subjects.
(2) My product (Norton Partition Magic) was not one of the allowed products.