HECK. "Which browser(s) do you use that have the problem?" is someone serious?? The user logons to the user account and is met with a White Screen ummm what has that got to do with the browser(s)??
There are reasons this can happen and 2 major reasons why at the moment (I can and have caused it on my system) and the reason why you can logon to other accounts or switch accounts no problem. as stated in message 1 "I can log on to or switch to other users. "
This is NOT when it is stated "White Screen on Logon, the when I start my browser I get a white screen."
When type control alt delete and select task manager I get nothing - it is running because if I shut down I can see my screen and the task manager shutting down.
I have also tried safe mode - when I select my log on I get a blank screen with "safe mode" in the 4 quadrants it stays for less than 20 seconds then reboots - I tried this twice with the same result
I had the same problem twice the first time I just held the escape key down after entering the password and before the desktop appears and this seemed to stop the white screen, the second time this did work but I spent a few hours logging in and out and pressing different keys and combinations of keys but went back to holding down escape and got the desktop back but it seemed a little unstable. I run a full Norton scan, run a full windows defender scan and found zero problems then I run c cleaner and then performed a system restore from the programme menu, accessories, system tools and used the latest system restore date which was before the problem occurred re-started to find the white screen back. Then switched the computer off then switched the computer on and held F8 down to gain access to the operating system and a screen that has
Start in safe mode with command prompt
or
Safe mode with command prompt (use the arrow keys on the key board to move around the screen and then enter to select one of the above)
You may have to type your login password or select administrator
You may have to select operating system
Then the command prompt screen appears with a flashing cursor and type in
rstrui.exe
press enter and wait for the dates screen to appear you can go back one at a time but I went back about eight dates and this was about thirty-three days. Select the date press enter and wait this should take you to the password screen and there should be a dialogue box saying system restore successful on the desktop. I hope this helps.
have a person deal with this correctly due to what else may have to be dalt with on the system, in the background, The amount of times users are stuck and / or in a deeper hole after using System Restore, but now the whole system has changed
Use a trained person to do this, that is what we do, and can use other tools to do so.
I had already tried a restore point from the windows control panel which did not work but from the safe mode command prompt it worked.
do you have any idea what caused this is it a virus or a compatibility issue
Thanks again
John
No point in giving an answer as there are no logs or data, for people like myself, so there is no answer .
You did not do as I said, and posted, in a completely different area on BC, you have aslo used System Restore which has changed your system in many ways.
I would love some more users like this to use System Restore and find they have bigger problems or they still have the problem, and now completely stuck. Like users do find out, I have had a few and I leave them stuck as that do not do as asked and so I just leave them.
Just like the users that reformat, and after installing windows find they still have the problem, hehehe. even after being warned.
There is no point as you have completely altered your system, and done what you were asked not to, but did it anyway.
Like going through a red light. Not everyone is an "expert" but users like to think they are or know better, can't read or follow instructions.
You did not follow what I said to do, It is that simple, used System Restore againt advice, little wonder hospitals have trouble woth people who also go against instruction. Oh well not everyone is a doctor.
Your posting was also not where I stated to go with the link with the right board. How hard is it to click a link and read what to do or not to do?? Now I can see at times why the world is stuffed in certain areas.
I do get out and about, I do mall security, and also ultra distance running (above marathon distance)
You just need to learn how to read / follow instructions. The cat does better at not doing what I tell him not to, and he is no expert. I have had users that know they just have to read and do as I ask, and yes Female are much better at following and doing as asked, Males tend to be I can do it, I can do it, even when they can't.