Why can't I log into my Norton Account?

About six weeks ago I renewed my Norton 360 subscription on my DESKtop computer (from which I am writing).  Ever since, I've been intermittently trying to download this software to my LAPtop computer as well. 

 

At the moment, I cannot log onto the Web from my laptop computer, probably due to a change in my modem, and I don't want to deal with that separate problem till I can download Norton 360 onto the laptop. 

 

I can access the Web from the laptop via a moderately secure WiFi available to me.  Tonight I tried (once again >sigh<) to access my Norton.com account from my laptop via that WiFi -- and couldn't do it.  So I tried a desktop computer connected to the same modem (but probably by Ethernet, not WiFi) and easily accessed my account that way.  That confirmed I was using the right username and password.  Back to my laptop -- no go.

 

This is incredibly frustrating.  Is there something obvious I'm missing that would prevent my accessing my Norton.com account so that I can download the software?  Should I try connecting to the modem via an Ethernet cable -- or is that just too weird?

Try https://account.norton.com/amsweb/default.do.

Hi freemab,

 

If what Krusty13 suggested does not work, have you considered downloading  N 360 on your desktop to a USB drive and then using the USB Drive for the install on the laptop?  Thus you would have N 360 installed and could work on the modem/Norton Account situation with protection.  Of course that is based also on being able to connect on the laptop so you could activate and LiveUpdate your N 360.

Krusty13 -- No go.  I can get that far and no further.

Yank*Guru-

 

I may give that a go.  I was under the impression that I needed to directly download from Norton, but maybe not....

 

I want to be online (via the WiFi) before I try it, so there will be a delay before I do.

It turns out that one cannot always sign onto a Norton account with the default browser.  On both my computers, Firefox is the default browser, and it worked just fine for accessing my Norton account from my desktop computer.  However, I could not use it to access my account from my laptop.  When (on a friend's suggestion) I tried IE instead, that worked.

Possibly a Firefox setting in the laptop is causing the issue (blocked cookies??).  It should have nothing to do with default browsers - any browser should be usable.