Norton Community does not have access to your Norton account, subscription nor payment details.
Why every other year?
Maybe, renewal $ change?
Subscription Renewal Price List: Effective September 2023
https://us.norton.com/pricing
Maybe, ask Norton Official Support. ~ Contact Norton Support ~
Users may stop automatic renewal service and remove payment details...after setup.
Users may shop around for better $.
Users may discuss $ with Norton Official Support.
- Users report Norton pulls recurring subscription payment 30+ days before current term expiry.
FAQ: Norton subscription and renewal
- We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
________________________________________________________
Norton provides subscription terms on product page...your location:
for example: us.norton.com
* Important Subscription, Pricing and Offer Details:
Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service.
___________________________________________________________________
Do you want to stop your Norton subscription from automatically renewing?
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
When you stop your subscription from automatically renewing:
-
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
-
It typically takes a few hours from your request for the change to take effect.
-
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
____________________________________________________________
Do you want to request a refund? Are you within 60 days of the purchase date?
Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Please submit: Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew