Hi. I wanted to add more subscription time to my remaining days left in my Norton Anti Virus program. I purchased 2 Norton Antivirus downloads from the Staples website. Then I called Norton support and asked them to merge the subscription time that comes with those 2 Norton Antivirus downloads. They did and that added to my current subscription time left. Then when I opened my Norton Antivirus and clicked on Live Update, I saw that there was a product update downloading. When it was finished, I was prompted to restart my computer to finish the updates. When my computer was done restarting I was surprised to see that my Norton product was now Norton 360 and not Norton Antivirus. How is it that the Norton Antivirus product key is still valid for Norton 360 subscription time? And also, when I try to enable the VPN feature in Norton 360, I am given an error message saying “Attention required. Secure VPN is currently unable to connect” I wanted to add a screen shot but this forum won’t allow me to even though there is an upload option. Any help would be appreciated. Thanks, Tom
Hello Tommieab63. Reboot your computer and see if you see any of the things I post below.
Yours, is a good question which, I am trying myself to get an answer for as well. My current subscription is for Norton Security Ultra and has not expired. As you had happen, when away from my daily duster PC for half the day. An update to the install, converted it to Norton 360 Ultra. There is no Norton product named that as far as I can research. This what my current desktop icon looks like.
Within the Norton UI I also see this:
This behavior has been reported by me to Norton, hoping its something they can correct without the need for a complete removal and reinstall. Funny this is that a similar issue happened last year with my renewal. EVERY install on every device got an update and was converted to Norton 360 Deluxe. It was an absolute mess to correct on my part.
During the current conversion I also noted that Norton VPN was added to the UI and was actually running its service at the next cold restart.
Hoping to get some answers sooner than later before my current version subscription expires. Norton Security Ultra is not offered any longer so I will have to R&R on all my machines and mobile devices then reinstall from the new subscription to get them all on the correct product.
SA
Hi. My program is just Norton 360 for Windows. The VPN feature is toggled off now. When I try to toggle it on this is what I see. I inserted a screen shot but I am not sure if it will allow me to. How did you get your pictures to actually show in your post? Thanks
Well, the insert pictures function works when you reply! Go figure?! It should work the first time when you create a post!