Why doesn't my password mobile unlock ever work?

Norton Password Manager
1

Issue abstract: I have set up the mobile unlock for my password manager 18 zillion time and it never works.

Detailed description: I always have to type in my password. I get an error message that asks if I want to resend a message to my phone. I’ve tried using Safari and Firefox, but it doesn’t matter. I started using Norton Private Browser thinking that it would surely work, but it doesn’t.

Product & version number:

Norton v. 29.4.2

OS details:
MacBook Pro / Monterey v. 12.7.6
iphone 13 mini / ios v. 18.1

What is the error message you are seeing?
None. I never get a message on my phone asking me if I want to unlock the password manager on my laptop.

Q: I can use face id on my phone. Can I set up the fingerprint feature to unlock the vault on my computer?

2

Did you ever have Passwordless unlock working?

Check through the Passwordless vault unlock FAQ here. FAQ: Passwordless Vault Unlock

You say you have setup the passwordless unlock a number of times. Be sure you are following the instructions in this Norton Support article in the Mac section. https://support.norton.com/sp/en/us/home/current/solutions/v128979256

You might have to try removing your phone from the Passwordless setup. The setup the phone again and try registering that to Passwordless setup.