Why I cannot Update to 19.5.0.145

Dear Norton,

 

Why I can't update from 19.2.0.10 to new patch 19.5.0.145 even with several time running Live Update in my laptop, with another computer it's success update to 19.5.0.145, I bought two license.

 

Please advice me how to solve this problem.

 

Tks & B/regrds,

Hanjoyo