After many years of subscribing to Norton I am looking for other options. The automatic renewal is much more expensive than buying from a shop, I am constantly bombarded with "special offers" I don't want - and shouldn't need if what I have already bought worked properly. Contacting customer support is a nightmare. What a pity that what used to be an excellent product has deteriorated to this extent.
A couple of months ago, I received notice that Norton was charging me a renewal fee of several hundred dollars for services I didn't know I had. I contacted Norton and told them I wanted ONLY Norton 360, and was issued a refund. Today I was notified that they are charging me a hundred dollars for Privacy Monitor Assistant renewal. I canceled that. I am tired of getting charges and "renewals" I did not ask for.
Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry.
Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry.
Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
After cancelling your recurring subscription, your subscription will not automatically renew. Your protection will continue through the end of your current paid term.
After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise. Your protection will continue through the end of your current paid term.
jchayes:
I am tired of getting charges and "renewals" I did not ask for. When I try to contact Norton now, I can find no way to do so, not even chat.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/s.
regarding Chat Support:Chat Now
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.
Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
regarding Phone Support:View local phone numbers
Please allow all Norton pages content.
Please turn off ad blocker and VPN.
Please share your geo-location/country.
Maybe, I can post Norton Support phone number, if you want?
Are you United States?
A couple of months ago, I received notice that Norton was charging me a renewal fee of several hundred dollars for services I didn't know I had. I contacted Norton and told them I wanted ONLY Norton 360, and was issued a refund. Today I was notified that they are charging me a hundred dollars for Privacy Monitor Assistant renewal. I canceled that. I am tired of getting charges and "renewals" I did not ask for. When I try to contact Norton now, I can find no way to do so, not even chat. I AM SERIOUSLY CONSIDERING CANCELING ALL NORTON SERVICES FOREVER, although I have been a customer for many years.