Wifi privacy giving message -no internet connection

When i start wifi privacy i get message that there is no internet connection.

ii tried unistall and reinstall but same issue.

I tried norton chat support and when he tried remot session it also did not work in all browsers like chrome,mozila,ie,edge.

even in safe mode remot session not worked.

i got following message when tried to start remote session.

''logmein rescue has encountered a problame and needs to close''(even in safe mode.)

Looking for some guidance now.

Please help if anyone has any idea.

Regards