WiFI Privacy Server Error Message

Called support today...... long... long very long wait.

WiFi Privacy isn't working...... keep getting Server Error Occurred, Please try Again (-5012). I reported error to technical support supervisor and he said there were recently two other users experiencing same but no resolution found. Technical issue was bumped up to level #2, but I see below the issue was experienced back in March 2017. Why hasn't Norton Support updated their technical support knowledge database to show -5012 error message; cause and what steps to resolve so level #1 support can handle, respond to customer requests. Cut & paste earlier exchange from Norton Community.   

WiFi Privacy isn't working.....

sonofben1

Newbie1

Reg: 27-Mar-2017

Posts: 8

Solutions: 0

Kudos: 0

Kudos0

Re: Norton WiFi Privacy just won't work

Posted: 30-Mar-2017 | 3:11PMPermalink

I think the folks at Norton solved my first issues, which did include having to update the graphics adapter. Now, when I try to start it, Norton wifi privacy begins to load, it complains about a server error (-5012), and then quits. I did a quick scan of the thread but didn't see anything...

ps - thank you for taking the time to help us out with this. if it ever gets resolved for me I'll be sure to post it here :)