Wild Tangent games

Wild Tangent-support says I need to change my Norton settings to correct a problem saving scores-where do I change them & to what?  This has only happened on 1 game & I have many.  Below is there response to me.

Security software is one of the most common issues that cause our software to malfunction. It can allow one game to work and yet will block another game seemingly without any reason. This interference can cause your game(s) to relock, erase your saved games and high score information, or prevent our games from launching at all.
We are not security software experts. Because the configuration process is different for each security program, the best thing you can do is contact the manufacturer of your security software for further assistance. They can provide specific instructions for adding our software to the Allowed/Exclusion List and can often even do it for you. This list may be called something different depending on your security software.