Will not load

Norton 360 for iOS | Android
1

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Issue abstracts when I try to download I get a message that says please contact owner if problem continues. How do I get my program to load?

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hello @ElizabethJayne_Corna
download apps? from Play Store?

Please review: may be related ~
https://support.google.com/googleplay/thread/328831719/have-been-trying-to-download-an-app-but-it-s-failing

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AI Overview
The “please contact owner if problem continues” message when downloading on Android typically indicates an issue with the file itself or the download location, not your device. It often means the file you’re trying to download is missing, moved, or you lack the necessary permissions to access it.

Here’s a breakdown of potential causes and solutions:

  1. File-related Issues:
  • File Missing or Moved:

The file you’re trying to download may have been removed from the server or moved to a different location. In this case, contact the website owner or try finding the file on a different site.

  • Permissions:

You might not have the necessary permissions to download the file. Contact the website owner to inquire about access.

  1. Troubleshooting Steps (if the issue persists):
  • Check Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection. Try switching between them or restarting your router.
  • Clear Google Play Store Cache & Data: Go to Settings > Apps > Google Play Store > Storage & Cache > Clear Cache, then Clear Data. Do the same for Google Play Services and Google Services Framework.
  • Restart Your Device: Sometimes a simple restart can resolve temporary glitches.
  • Free Up Storage Space: Ensure your device has enough free storage space. Delete unnecessary files or move them to cloud storage or an SD card.
  • Check for System Updates: Go to Settings > System > Software Update and install any pending updates.
  • Check Download Manager: In Settings > Apps, find the Download Manager and ensure it’s enabled.
  • Uninstall and Reinstall the App (If Applicable): If you’re downloading an app from the Play Store, try uninstalling and reinstalling it.
  • Remove and Re-add Google Account: Go to Settings > Accounts > Google, remove your Google account, restart, and then sign back in.
  • Check App Permissions (If Downloading from a Specific App): Navigate to Settings > Apps, select the app, and review its permissions.

AI responses may include mistakes.