Windows 10 Desktop notification to switch Norton 360 on

Hi

Since the recent update to Windows 10 on my Laptop I am continually getting notifications to turn on Norton 360 which in fact is in operation on boot up. Can anyone explain why this is happening as it never occurred before. I tried to attach a screensho of the notifications I am getting on every boot up but this facility doesn't seem to work.

Hi

Since this problem occurred I have had problems with my Windows 10 Home Edition 64-bit OS which necessitated a reinstall.  This seems to have corrected any mismatch between The OS and Norton 360 and after several logins over the past couple of days the problem seems to have been resolved.

However, many thanks for your help.

Thanks

Thank you for all the help and comments on this issue.

I had now Uninstalled my Norton, and then Rebooted, after which things seems to come back to Normal.

Spoke with Norton on Chat and that is waht the suggested. Now have to Re Install , so that those settings will appear and not be Greyed Out!

So that that

Thank again ALL

cHEERS

 

Here ends this Thread!1

bjm_
And Windows Defender Firewall - Services (Local) is Running | Automatic?  

https://community.norton.com/en/comment/8546686#comment-8546686 

Hi @Eric Athroll,

Thank you for sharing the logs. 

Our engineering team analysed the logs you had shared with us. They noticed that the Windows Defender Firewall (mpssvc) service was not running. Norton Firewall expects this service to be up and running. Please install all pending Windows updates and ensure that the Windows Defender Firewall is running.

This should resolve this issue. If the issue persists, please let us know. Thank you. 

Here is the log file you requested.  I hope this is what you wanted.

Eric Athroll:

I cannot use the tool without a case number which I don't have.

Last time I collected logs.  My instructions were "Type ‘1234567’ for the Case number". 

Under this message box.  You'll now see "Log Files" box. 
Moderators have enabled log file uploads for this thread.

The tool creates a .sdbz file.  
for example:
CBU_1234567_[DESKTOP-DELL]_2021-01-04_10-24-15_c8bfag.sdbz

Compress this file and upload under ‘Log Files’
for example:
CBU_1234567_[DESKTOP-DELL]_2021-01-04_10-24-15_c8bfa8.zip

I cannot use the tool without a case number which I don't have.

Hi,

Could you please try to reproduce this issue and upload the logs? I have sent you a private message with the steps. Thanks. 

Hoping, Norton staffer will chime in.
Any error message/code? 
And Norton Autofix = no help? (Norton 360 Classic view -> Help -> Get Support)
Any other security solutions installed? 
And Windows Defender Firewall - Services (Local) is Running | Automatic?  

  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot

Just removed Norton 360 using the removal tool without saving my settings then installed it from scratch. The Firewall Settings now available but when closed down and then booted up back to being greyed out. Very strange behaviour.

Hi,

Thank you for posting on the Norton Community. We will look into this. Thanks.

Maybe, not just you:
https://community.norton.com/en/forums/norton-360-firewall-2

fwiw ~ my Settings > Firewall > General Settings are all green-on

Lets hear from Community

 

Sorry smart Firewall greyed out and off. Wi- Fi Security greyed out but on.

I log in with an administrator account
Firewall is greyed out and all settings are off.

Eric Athroll:
I also uninstalled Norton360 and then reinstalled it but it hasn't solved the problem but I do notice that in settings>Firewall everything is greyed out. It was fine after the reinstall but after closing down and later booting up again it is greyed out once more.

@Eric Athroll
~ may be related: 

trlbldr:
Suddenly - within the past 5 days - Norton Firewall is turned off when I startup my laptop. When I open Firewall in Settings, the options are locked and I cannot  activate the Reset or Turn On functions. No idea why this suddenly started - prior, Firewall was automatically enabled.

https://community.norton.com/en/forums/norton-360-firewall-2 

Eric Athroll:

I also uninstalled Norton360 and then reinstalled it but it hasn't solved the problem but I do notice that in settings>Firewall everything is greyed out. It was fine after the reinstall but after closing down and later booting up again it is greyed out once more.

Curious, greyed out On or greyed out Off?
Presuming "greyed out" is your Norton install. 
Did you use Norton Remove and Reinstall Tool -> Advanced Options -> Remove Only
Did you Uninstall and remove all user data? 

R U Windows Admin user account?  

  • You need to log in to your computer with an Administrator user account to change the product settings.
  • For Standard user accounts, some of the settings may appear disabled (grayed out).

https://support.norton.com/sp/en/us/home/current/solutions/v5312602 


How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

fwiw ~ W10 Home 22H2 (19045.3448)


How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

Hi

Windows fast start is not switched on and Boot Time is set to normal.

I also uninstalled Norton360 and then reinstalled it but it hasn't solved the problem but I do notice that in settings>Firewall everything is greyed out. It was fine after the reinstall but after closing down and later booting up again it is greyed out once more.

Before the latest Windows 10 update a few days ago windows security had always shown Norton360 as the anti-virus/firewall application. In this latest update to Windows it is not shown.

Any suggestions or comments would be appreciated.

Regards

Eric