Windows 10 Update failure

Norton Security | Norton Internet Security
1

I have Windows 10 version 1511, I cannot update to Creator or Anniversary edition, apparently Norton is preventing this.

See discussion in Microsoft community: http://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/windows-update-failure/b3ac8dbf-4ad1-4431-b31d-e67185f91851

I have uninstalled Norton Internet Security and used the Removal only part of Norton Removal and Reinstallation Tool(though apparently this does not remove all traces of Norton!).

Doing a manual update of Windows still leaves me with version 1511, running Windows 100 update assistant gets to 93%  stops and re-installs version 1511. I believe there are some residual Norton files on my system which is preventing a Windows update. I have done manual searches for files and cleaned out registry with Registry First Aid. Short of doing a clean re-install of Windows 10 I am stuck.

Any suggestions would be welcome.

2

I have done a re-install of Windows 10 and are now on version 1709.

Thanks,

Garry

3

Hi, GJ Beck. This might be worth a try.

http://www.zdnet.com/article/windows-10-tip-repair-your-windows-10-installation/

4

I suspect you may be right in it being corruption or bad hardware. I've been stuck on version 1511  for a  year now and every time I try an update it installs to 93% and then restores previous version of windows. Doing a manual update check does not download anything and says I have the latest version installed. Any advice would be welcome.

5

Could have some sort of corruption or bad hardware going on. Should check the hardware first, let me know if you want to do that and I can help you run some tests.

6

It is unlikely that Norton was blocking installation, and if you are still having problems after uninstalling Norton, that would tend to confirm that the issue lies elsewhere.  There are a host of things that will cause Windows Update to fail, and a Google search will turn up lots of troubleshooting suggestions.  I think you have ruled out Norton as an cause by uninstalling it.