Hi, I do not even know if this is a Norton issue but I am completely at my wit's end! I have a brand new computer running Windows 7. I have a Drobo NAS on the home network. Everything can see the NAS, this includes a variety of computer including XP and Macs. On the new Windows 7 machine I can ping the NAS fine. In the Norton network Map is shows up fine, but Windows 7 simply cannot see it. Windows 7 sees my SONOS devices and other network machines, but not the NAS. It is a new HP machine and I have contacted HP who led me on a long run which solved nothing, I do not thing they know.
Does anyone have any ideas? We are close to returning this thing.
Thank you,
Lawrence
Thanks for the reply. I have been in contact with HP twice now and they are telling me it is a policy problem with Windows 7. They gave me instructions on how to reset the policy but the instructions are wrong, there is supposed to be a Local Security Policy setting in Administration tools, but there is not. I am logged in as an administrative user. I cannot find the policy settings - Windows 7 is totally different to XP, XP I could find my way around but I confess I am having a hell of a time with Windows 7. I have also contacted the makers of the NAS (Drobo). Now I hope that HP will get back to me with something that works.
We have had nothing but problems with this machine. It keeps losing the DVD and I have to edit the registry to recover it. HP says this should not happen very often!!! I think it should not happen at all! And all the Microsoft Office products keep asking us to approve the EULA. HP says that you need to be an administrator - but we are, and it still keeps asking.
Only had it a while, very disappointing. And I have spent days trying to get it to work properly.
Thanks - I'll have to try Microsoft I suppose.
Lawrence
What version of Windows 7 are you using ?
I'm using Win 7 Professional, which shows the Local Security Policy option under Administrative Tools.
Image below.
Don't know if it's in the Home Edition.
I'm also logged in with administrator rights.
As a last resort, have you tried 'Safe Mode' ?
Thanks for your reply, my screen does not contain the policy manager and now I have found out why, it is not included in my version of the operating system. I have extensive experience with XP and earlier version of Windows as well as Macs, OS X and many Unix systems, I never thought for a moment that the Windows version that came with our new machine would be hobbled. It turns out that Workgroup and Domain management are also absent. What on earth else has Microsoft decided I am too stupid to use? The machine came with Home Basic. It is a Quad core with 8 GB memory and is a well equipped machine. My wife is a Flash programmer and HTML and database guru and needed a more powerful machine, we bought this one for this reason. But for some reason the OS has been hamstrung, I do not know what else is missing.
HP tells me I cannot change the OS else the warranty is voided. It is a 64 bit Quad Core else I'd install XP on it using a new drive, but that makes no sense as my version of XP which I spent a bundle on, cannot handle properly this class of hardware and there is no upgrade path that I can find for XP. Seems Microsoft has me over a barrel.
HP has given me the telephone number of the next level support service. I guess we shall go and waste more time there. Two weekends so far have been spent on this and the problem where the DVD vanishes. HP has shown me how to fix this be editing the registry, imagine! It worked after this for about an hour and promptly vanished again. I had to re-edit the registry. HP tells me this should not happen often and I can fix it by editing the registry.
I have had it a month, I am just so dissatisfied!
Thanks for your help though, it is much appreciated. I think Norton is fine and the problem lies with Microsoft.
Lawrence
Hi Lawrence,
Your frustration should be directed at HP, not Microsoft. HP chose to sell you a machine with a stripped down version of Windows 7.
You can upgrade from your present Win7 Basic to a higher version (Home Premium, Professional or Ultimate), but that will of course be costly. Unfortunately, other than returning the system to the seller, it's likely your only option.
You are right of course, and my frustration with myself! I researched so many options in selecting this machine and Windows 7 was one of them, we chose Windows 7 for many reasons, not least of which is that my wife works in a Windows shop and they are migrating to it, and it is the latest system, supports the hardware and so on. It never occurred to me that there were multiple versions of Windows 7, so MANY versions, and that HP would install the lowest of the low on a powerful machine. I thought I would have the capability and features I have on my XP systems, Linux and OS X computers.
I should have seen this, but I didn't.
I do wonder why Microsoft needs to have all these different versions, it cannot serve to keep costs down with so many variants to keep track of.
Live and learn.
Lawrence
Fully understand your feelings, like a big car with a little engine.
I also beleive that the Home version does not have the 'XP compatability' option.
You need to give HP some stick, and see if they will change it or upgrade it, either free or cheaply.
Perhaps if HP themselves upgrade the OS to Professional or Ultimate, it wont invalidate the warranty
Message Edited by boneidle on 12-07-2009 11:11 AM
Oh heaven help me, what on earth is the XP compatibility option? I so regret having started this. For years I built my own PCs and never had any problem, using XP, everything was just wonderful. I just retired my old 666 MHz P4, 10 years old, never missed a beat, wonderful machine.
Very good point about HP. They have escalated me to the next level. I'll bring this point up with this new bunch of folks, it's a darned valid one.
Cheers - Lawrence
The XP compatibility option supports running XP legacy software in its native environment. It's a worthwhile feature for those of us who want or need to continue using some older software but, as boneidle notes, it's only available in the Professional and Ultimate versions.
Here's a comparison of the three primary versions of Windows 7.
Message Edited by Brubaker on 12-07-2009 02:58 PM
lawrencehare.
The main reason I bought the Professional version of Win 7, was for the 'Compatability' option.
If you have an *.exe program which Win 7 Prof says it cannot load, you just right click the exe prog and select 'Troubleshoot Compatability', then follow the popup instructions.
Have used it many times for older wi fi adaptors etc. etc. Very, very useful.
There is a couple of options in the Ultimate but not in the Prof, but nothing that I couldn't do without.
I wish you luck with HP.
Hi, I do not even know if this is a Norton issue but I am completely at my wit's end! I have a brand new computer running Windows 7. I have a Drobo NAS on the home network. Everything can see the NAS, this includes a variety of computer including XP and Macs. On the new Windows 7 machine I can ping the NAS fine. In the Norton network Map is shows up fine, but Windows 7 simply cannot see it. Windows 7 sees my SONOS devices and other network machines, but not the NAS. It is a new HP machine and I have contacted HP who led me on a long run which solved nothing, I do not thing they know.
Does anyone have any ideas? We are close to returning this thing.
Thank you,
Lawrence